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Freshdesk + Slack

Create tickets in Freshdesk for new mentions in Slack

Stay on top of every mention in Slack by setting up this efficient workflow. As soon as someone mentions you in Slack, it creates a support ticket in Freshdesk. The process ensures that you never miss out on any important mentions, and every communication is tracked promptly in Freshdesk. This seamless workflow keeps your interaction responsive and organized.

Stay on top of every mention in Slack by setting up this efficient workflow. As soon as someone mentions you in Slack, it creates a support ticket in Freshdesk. The process ensures that you never miss out on any important mentions, and every communication is tracked promptly in Freshdesk. This seamless workflow keeps your interaction responsive and organized.

  1. When this happens...
    SlackSlack
    New Mention

    Triggers when a username or highlight word is mentioned in a public #channel.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
    Try It
    • Channel

    • User Name

    • Shared

    Trigger
    Instant
    Try It
    • Search QueryRequired

    • Optimized data

    Trigger
    Polling
    Try It
    • Include Alias

    Trigger
    Instant
    Try It
    • Username

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Related categories