When this happens...
FreshdeskNew Ticket Note
do these tasks!
Digest by ZapierAppend Entry and Schedule Digest
SlackSend Direct Message

Need to know the behind-the-scenes info on your customers? With this workflow, you can see the notes you need at a glance. Every new note on a Freshdesk ticket is logged to a digest. After a certain amount of time, Zapier will deliver your digest to you in a Slack message so you can review whenever it's best for you.

How this Freshdesk-Digest-Slack integration works

  1. A new note is added to a Freshdesk ticket
  2. Zapier's Digest app stores a running log of those new notes
  3. At a time you set, your digest is sent directly to you in Slack

Apps involved

  • Freshdesk
  • Digest by Zapier
  • Slack

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It's easy to connect Freshdesk + Slack and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

New Starred Message

Triggers when you star a message.

Send Direct Message

Send a direct message to a user or yourself from the Slackbot.

New Message Posted to Channel

Triggers when a new message is posted to a specific #channel you choose.

Send Channel Message

Post a new message to a specific #channel you choose.

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Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.