Freshdesk + Slack + Digest by Zapier
Get a digest of new Freshdesk ticket notes sent to Slack on a daily, weekly, or monthly schedule
Need to know the behind-the-scenes info on your customers? With this workflow, you can see the notes you need at a glance. Every new note on a Freshdesk ticket is logged to a digest. After a certain amount of time, Zapier will deliver your digest to you in a Slack message so you can review whenever it's best for you.
Need to know the behind-the-scenes info on your customers? With this workflow, you can see the notes you need at a glance. Every new note on a Freshdesk ticket is logged to a digest. After a certain amount of time, Zapier will deliver your digest to you in a Slack message so you can review whenever it's best for you.
- When this happens...New Ticket Note
Triggers when a Note is added to a Ticket.
- automatically do this...Append Entry and Schedule Digest
Appends an entry to your digest, and schedules a time for it to be released.
- then do this!Send Direct Message
Send a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.
- Free forever for core features
- 14 day trial for premium features & apps
