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Get a digest of new Freshdesk ticket notes sent to Slack on a daily, weekly, or monthly schedule

  1. When this happensStep 1: New Ticket Note

  2. Then do thisStep 2: Append Entry and Schedule Digest

  3. Then do thisStep 3: Send Direct Message

Need to know the behind-the-scenes info on your customers? With this workflow, you can see the notes you need at a glance. Every new note on a Freshdesk ticket is logged to a digest. After a certain amount of time, Zapier will deliver your digest to you in a Slack message so you can review whenever it's best for you.

How this Freshdesk-Digest-Slack integration works

  1. A new note is added to a Freshdesk ticket
  2. Zapier's Digest app stores a running log of those new notes
  3. At a time you set, your digest is sent directly to you in Slack

Apps involved

  • Freshdesk
  • Digest by Zapier
  • Slack
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Connect Freshdesk + Slack in Minutes

It's easy to connect Freshdesk + Slack and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantNew Ticket

Triggers when there is a new ticket is created in Freshdesk.

InstantNew Ticket Note

Triggers when a Note is added to a Ticket.

InstantUpdate Contact

Triggers when a user is updated.

InstantNew Channel

Triggers whenever a new #channel is created.

InstantNew Team Custom Emoji

Triggers when a custom emoji has been added to a team.

InstantNew Contact

Triggers when a new customer is created.

InstantUpdate Ticket

Triggers when a Ticket is updated.

InstantNew Public Message Posted Anywhere

Triggers when a new message is posted to any public channel.

InstantNew Message Posted to Channel

Triggers when a new message is posted to a specific #channel you choose.

InstantNew File

Triggers when a new file is uploaded to your workspace.