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Freshdesk + Slack + Digest by Zapier

Get a digest of new Freshdesk ticket notes sent to Slack on a daily, weekly, or monthly schedule

Need to know the behind-the-scenes info on your customers? With this workflow, you can see the notes you need at a glance. Every new note on a Freshdesk ticket is logged to a digest. After a certain amount of time, Zapier will deliver your digest to you in a Slack message so you can review whenever it's best for you.

Need to know the behind-the-scenes info on your customers? With this workflow, you can see the notes you need at a glance. Every new note on a Freshdesk ticket is logged to a digest. After a certain amount of time, Zapier will deliver your digest to you in a Slack message so you can review whenever it's best for you.

  1. long arrow
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    When this happens...
    FreshdeskFreshdesk
    New Ticket Note

    Triggers when a Note is added to a Ticket.

    TriggerInstant
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    short arrow
    automatically do this...
    Digest by ZapierDigest by Zapier
    Append Entry and Schedule Digest

    Appends an entry to your digest, and schedules a time for it to be released.

    ActionWrite
  3. then do this!
    SlackSlack
    Send Direct Message

    Send a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

    ActionWrite

Supported triggers and actions

What does this mean?
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freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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digest logo

About Digest by Zapier

Digest captures info from multiple events in your workflows and collects them in a single easily consumed summary that can be sent to any app.

Related categories

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