Get a digest of new Freshdesk ticket notes sent to Slack on a daily, weekly, or monthly schedule

Need to know the behind-the-scenes info on your customers? With this workflow, you can see the notes you need at a glance. Every new note on a Freshdesk ticket is logged to a digest. After a certain amount of time, Zapier will deliver your digest to you in a Slack message so you can review whenever it's best for you.

How this Freshdesk-Digest-Slack integration works

  1. A new note is added to a Freshdesk ticket
  2. Zapier's Digest app stores a running log of those new notes
  3. At a time you set, your digest is sent directly to you in Slack

Apps involved

  • Freshdesk
  • Digest by Zapier
  • Slack
Get a digest of new Freshdesk ticket notes sent to Slack on a daily, weekly, or monthly schedule
Freshdesk integration logo

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Slack integration logo

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

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