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Zapier makes it easy to integrate Freshdesk with Slack - no code necessary. See how you can get setup in minutes.
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Freshdesk
Freshdesk
1. Choose trigger event
Slack
Slack
2. Choose action
1. Select the event
Setup
Test
Freshdesk
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.
Add your action
An action happens after the trigger—such as "Add Reaction" in Slack.
You’re connected!
Zapier seamlessly connects Freshdesk and Slack, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Create a new record or update an existing record in your app.
Conversation ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Users
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Title
Content
Channel ID
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Send Multi Message
Message Text
Required
Send as a bot?
Include a link to this automation?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap_id
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Allowed_edit_copy
Conversation ID
Required
Message TS (ID)
Required
Posted By
Content Type
Reply Broadcast
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Add Zapier app to channel automatically?
Message Text
Required
Send as a bot?
Bot Name
Bot Icon
Include a link to this automation?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap_id
File
Thread
Send Channel Message?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Topic
Required
Topic set by
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Status Text
Status Emoji
Expiration Time
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Conversation ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Conversation ID
Required
Message ID (ts)
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Search Query
Required
Sort By
Sort Direction
Include Bot Messages in Search Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
ID
Required
Return Raw Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
Username
Required
Return Raw Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
For AI agents & developers
Use Freshdesk and Slack with AI agents and code
Beyond Zap workflows. Call Freshdesk and Slack actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Freshdesk and Slack actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Notes to a Ticket
Add Reaction
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Practical ways you can use Freshdesk and Slack
Get Slack alerts for new Freshdesk tickets
When a new ticket is created in Freshdesk, Zapier sends a notification to a Slack channel. This allows business owners to keep track of customer issues in real-time, ensuring prompt attention to urgent matters and improving customer satisfaction.
When a new note is added to a ticket in Freshdesk, Zapier posts the update to a specific Slack channel. This ensures the customer support team is aligned and informed, improving collaboration and ticket handling efficiency.
When a customer updates a ticket in Freshdesk, Zapier automatically notifies the IT team in Slack. This ensures that the team is immediately aware of new developments, facilitating quicker resolution times and keeping customer communications on track.
Learn how to automate Freshdesk on the Zapier blog
Learn how to automate Slack on the Zapier blog
Make work flow with AI
Level up your Freshdesk to Slack integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Freshdesk + Slack integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Slack
How do we integrate Freshdesk with Slack?
To integrate Freshdesk with Slack, use our integration platform. You can set up triggers like a new ticket creation in Freshdesk to send notifications to a specific Slack channel.
What kind of triggers are available for the Freshdesk-Slack integration?
Available triggers for the Freshdesk-Slack integration include new ticket creations, ticket status changes, and updates on existing tickets. Each trigger can prompt actions such as sending messages to specific Slack channels.
Can we customize the notifications sent from Freshdesk to Slack?
Yes, you can customize the notifications by selecting specific triggers and defining message content to be sent to your chosen Slack channels.
Are there any actions in Slack that can affect Freshdesk through this integration?
Currently, our integration primarily focuses on sending information from Freshdesk to Slack. However, feedback or follow-up actions inspired by Slack conversations can be manually conducted in Freshdesk.
Do I need admin rights on both platforms to set up the integration?
Admin rights are generally required on both platforms for initial setup of the integration. This ensures that you have full access to create necessary triggers and authorize connections.
What happens when a new ticket is created in Freshdesk?
When a new ticket is created in Freshdesk, you can configure our system to automatically send a notification containing details like ticket ID and subject directly to a specified Slack channel.
Is it possible to disable certain alerts from being sent to Slack?
Yes, you can choose which alerts are sent by configuring your preferred triggers during setup. This enables you to manage what types of notifications appear in your team's Slack channels.
About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
