Connect Freshdesk and ChatGPT (OpenAI) to unlock the power of automation

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Choose a Trigger

Choose an Action

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Zapier makes it easy to integrate Freshdesk with ChatGPT (OpenAI) - no code necessary. See how you can get setup in minutes.

Select a trigger from Freshdesk

A trigger is an event that starts your Zap and runs the workflow. For example, with Freshdesk, a trigger could be "New Ticket."

A trigger is the event that kicks off your automated workflow.

Setup an action from ChatGPT (OpenAI)

An action is what takes place after the automation is triggered. For example, with ChatGPT (OpenAI), the action could be "Analyze Image Content With Vision."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Freshdesk to ChatGPT (OpenAI)

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Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

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Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Freshdesk to ChatGPT (OpenAI) integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about Freshdesk + ChatGPT (OpenAI) integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and ChatGPT (OpenAI)

How can I integrate Freshdesk with ChatGPT?

You can integrate Freshdesk with ChatGPT using our platform by employing triggers and actions. Set up a trigger in Freshdesk, like 'New Ticket', and pair it with an action in ChatGPT, such as generating a response based on the ticket's content.

What types of triggers can be used from Freshdesk for integration?

Our integration supports a variety of triggers from Freshdesk, including when a new ticket is created, when a ticket is updated, or when a new customer is added. These triggers can initiate actions in ChatGPT for seamless automation.

Can ChatGPT create responses to Freshdesk tickets automatically?

Yes, you can set up an action where ChatGPT generates responses based on the details of incoming tickets from Freshdesk. This helps streamline your support process.

Is it possible to update a ticket in Freshdesk using ChatGPT's responses?

Absolutely! You can automate the process where once ChatGPT generates a response to a query, it automatically updates the respective ticket in Freshdesk with this information.

Can I use existing workflows in Freshdesk with the integration?

Yes, you can use existing workflows within your Freshdesk setup as triggers for actions to be performed by ChatGPT. This way, your current processes remain uninterrupted while adding more efficiency.

Are there any limitations on the type of data transferred between Freshdesk and ChatGPT?

While most data related to customer inquiries and tickets can be processed seamlessly, sensitive information should always be handled following our privacy guidelines and any applicable legal requirements.

How secure is the interaction between Freshdesk and ChatGPT through this integration?

We prioritize security and ensure that all interactions between Freshdesk and ChatGPT comply with industry standards for data protection. Our systems use robust encryption protocols to protect your data during transfers.

Connect Freshdesk and ChatGPT (OpenAI) to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Type
- Description
  Required
- Priority
- CC Emails
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

- Ticket Id
  Required
Action
Search
- Text to Be Analyzed
  Required
- Info_1
- Max Tokens
- Model
  Required
- Temperature
- Top P
Action
Write
- Copy
- Model
  Required
- Text to be classified
  Required
Action
Write
- Model
  Required
- Name
- Description
- Instructions
- Tools
- New Files
- Existing Files
- Vector Store
- Metadata
Action
Write
- File
  Required
- Prompt
- Response Format
- Language of the Audio
Action
Write
- Prompt
- Model
  Required
- Temperature
- Description
- Values to Extract
  Required
Action
Write
- Info_1
- Info_2
- Model
  Required
- Prompt
- Info_3
- Temperature
- Max Tokens
- Stop Sequences
- Top P
- Frequency Penalty
- Presence Penalty
Action
Write
- Info_1
- Info_2
- Model
  Required
- Input
  Required
- Voice
  Required
- Response Format
- Speed
Action
Write
- File
  Required
- Purpose
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Filename To Search For
  Required
- File_purpose_to_search_for
Action
Search
- Name_to_search_for
  Required
- Model
  Required
- Name
- Description
- Instructions
- Tools
- New Files
- Existing Files
- Vector Store
- Metadata
Action
Search or write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category Id
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category Id
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Email
  Required
Action
Search
- Message
- Image
  Required
- Max Tokens
Action
Write
- Message
- Model
  Required
- Memory Key
- Info_2
Action
Write
- Text to be classified
  Required
- Categories
  Required
- Info_1
- Max Tokens
- Model
  Required
- Temperature
- Top P
Action
Write
- Message
  Required
- Assistant
- Assistant_name
- Assistant_instructions
- Model
  Required
- Tools
- Memory Key
- New Files
- Existing Files
- Response Instructions
Action
Write
- Name
- New Files
- Existing Files
- Metadata
Action
Write
- Prompt
- Model
  Required
- User
Action
Write
- Text to Be Summarized
  Required
- Info_1
- Model
  Required
- Max Tokens
- Temperature
- Top P
Action
Write
- File
  Required
- Prompt
- Response Format
- Temperature
Action
Write
- Name
- Email
  Required
- From Name
  Required
- Prompt
- Tone
  Required
- Body Type
  Required
- Info_3
- Model
  Required
- Max Tokens
- Temperature
- Top P
Action
Write
- Name_to_search_for
  Required
Action
Search
- Query
  Required
- Documents
  Required
Action
Search
- Filename To Search For
  Required
- File_purpose_to_search_for
- File
  Required
- Purpose
Action
Search or write

Learn how to automate Freshdesk on the Zapier blog

Learn how to automate ChatGPT (OpenAI) on the Zapier blog

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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About ChatGPT (OpenAI)

ChatGPT is an AI tool built by OpenAI that enables conversational automation.

Learn moreLearn moreHelpHelp

Related categories

AI Tools Artificial Intelligence Developer Tools

Connect Freshdesk and ChatGPT (OpenAI) to unlock the power of automation

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Select a trigger from Freshdesk

Setup an action from ChatGPT (OpenAI)

That’s it! You just connected Freshdesk to ChatGPT (OpenAI)

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Make work flow with AI

Frequently Asked Questions about Freshdesk + ChatGPT (OpenAI) integrations

Connect Freshdesk and ChatGPT (OpenAI) to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Supported triggers and actions

Learn how to automate Freshdesk on the Zapier blog

Simplify customer support with Zapier's Freshdesk integration

Learn how to automate ChatGPT (OpenAI) on the Zapier blog

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Connect Freshdesk to ChatGPT (OpenAI) on the world's largest no-code automation platform