Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Freshdesk

ChatGPT is an AI tool built by OpenAI that enables conversational automation.

A more powerful OpenAI integration is available here: https://zapier.com/apps/openai/integrations

ChatGPT

Santeri Uomala

Anytime a new ticket is created in Freshdesk, find ticket by id in Freshdesk, ask ChatGPT to create a draft and troubleshoot help and add them into the Freshdesk notes.

Automated Drafting and Troubleshooting for Freshdesk Support Tickets

“Anytime a new ticket is created in Freshdesk, find ticket by id in Freshdesk, ask ChatGPT to create a draft and troubleshoot help and add them into the Freshdesk notes.”

Trusted at companies large and small

This Zap works in 5 steps …

Anytime a new ticket is created in Freshdesk

Find ticket by id in Freshdesk

Conversation in ChatGPT

Conversation in ChatGPT

Add notes to a ticket in Freshdesk

This Zap uses the following 2 apps

Freshdesk

ChatGPT

Freshdesk + ChatGPT