Get to know Freshdesk

How do you make sure your best customers get the best support, however? If your organization offers a service level agreement to business customers, you'll need a way to prioritize their tickets, and Freskdesk has one.

Freshdesk's SLA tool lets you set limits on how much time you have to answer and solve tickets. You can set different time limits for each priority level or for specific customer tiers. Freshdesk can automatically tag tickets and get rid of spam, too, helping your team work more effectively.

Giving your best support means knowing the most about your customers, something else that Freshdesk is designed for. It keeps track of your customers and can sync with Salesforce, Highrise, and other CRMs, along with email marketing apps, sales tools, and others. When you use these third-party service with Freskdesk, you can see each customer's details within the context of the tickets you're answering, including their past requests, to better help you solve their problems.

Freshdesk consolidates support requests from a wide variety of sources, which helps your support team manage them efficiently.

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Freshdesk Pricing

  • Free for Sprout plan with unlimited agents, email channel, and basic phone, social, and chat channels

  • $25/month per person for Blossom plan with advanced social channel, Team Huddle, satisfaction surveys, time tracking, and custom domain mapping

  • $44/month per person for Garden plan with multilingual help desk, ticket templates, community forums, and scheduled reports

  • $59/month per person Estate plan with multiple products, agent collision, shared ownership, enterprise reports, and custom agent roles

  • $99/month per person Forest plan with IP whitelisting, custom email servers, skill-based ticket assignment, and EU data center

_$228, $420, $588, $1,068/year per person.

Day passes available for one-off added support team members_

Freshdesk Features

  • Support customers via email, social media, phone, and chat in one interface

  • Annotate image attachments in responses

  • Write public and private notes in tickets

  • Read about customers via integrations and a built-in customer database

  • Define ticket priority

  • Assign tickets automatically based on employee skill set

  • Auto-suggests solutions from earlier tickets and your solutions center

  • iOS and Android apps available

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