Get to know Freshdesk

How do you make sure your best customers get the best support, however? If your organization offers a service level agreement to business customers, you'll need a way to prioritize their tickets, and Freskdesk has one.

Freshdesk's SLA tool lets you set limits on how much time you have to answer and solve tickets. You can set different time limits for each priority level or for specific customer tiers. Freshdesk can automatically tag tickets and get rid of spam, too, helping your team work more effectively.

Giving your best support means knowing the most about your customers, something else that Freshdesk is designed for. It keeps track of your customers and can sync with Salesforce, Highrise, and other CRMs, along with email marketing apps, sales tools, and others. When you use these third-party service with Freskdesk, you can see each customer's details within the context of the tickets you're answering, including their past requests, to better help you solve their problems.

Freshdesk consolidates support requests from a wide variety of sources, which helps your support team manage them efficiently.

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New for Our Freshdesk Integration: Create Specific Ticket Types