Asana + Freshdesk

Create tasks in Asana for new Freshdesk tickets

Looking for a way to let your Asana team handle your support desk tickets more productively? This Asana-Freshdesk integration, once active, will create a new task in Asana for every ticket you receive in Freshdesk.

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
TriggerInstant
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Create Task
Adds a new task.
ActionWrite

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Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
New Contact
Triggers when a new customer is created.
Trigger
Instant
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Update Contact
Triggers when a user is updated.
Trigger
Instant
Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.
Action
Write
Create Company
Allows you to create a Company entry in Freshdesk.
Action
Write
Create Forum
Creates a Forum under a Category.
Action
Write
Freshdesk
Creates a Forum Category.
Scheduled
Action
Freshdesk
Create a new Forum Topic on Freshdesk Forums.
Scheduled
Action
Freshdesk
Create a ticket in Freshdesk for your domain.
Scheduled
Action
Freshdesk
Allows you to create a User/Customer in Freshdesk for your support domain.
Scheduled
Action
Freshdesk
Finds an existing customer or a potential customer that has raised a ticket.
Scheduled
Action
Freshdesk
Find a ticket by ID.
Scheduled
Action
Asana
Triggered when a task within a project, or any project within a workspace, is marked as completed. Does not trigger on completed subtasks.
Scheduled
Trigger
Asana
Triggered when you add a new project.
Scheduled
Trigger
Asana
Triggered when you add a new story.
Scheduled
Trigger
Asana
Triggered when you add a new subtask.
Scheduled
Trigger
Asana
Triggered when you create a new tag.
Scheduled
Trigger
Asana
Triggered when you add a new task to a project.
Instant
Trigger
Asana
Triggered when you add a tag to a task.
Scheduled
Trigger
Asana
Triggered when you add a new team.
Scheduled
Trigger
Asana
Triggered when a task in a project is updated.
Instant
Trigger
Asana
Triggered when you add a new user.
Scheduled
Trigger
Asana
Triggered when you add a new workspace/organization.
Scheduled
Trigger
Asana
Attaches a File to a task.
Scheduled
Action
Asana
Adds a subtask to an existing task.
Scheduled
Action
Asana
Adds a new project.
Scheduled
Action
Asana
Adds a new story (a comment is a story).
Scheduled
Action
Asana
Adds a new task.
Scheduled
Action
Asana
Adds a task to a section of a project.
Scheduled
Action
Asana
Updates an existing Task.
Scheduled
Action
Asana
Finds an existing project.
Scheduled
Action
Asana
Finds an existing section within a workspace project.
Scheduled
Action
Asana
Finds an existing task within a workspace project(s).
Scheduled
Action
Asana
Finds an existing task by its ID.
Scheduled
Action
Asana
Finds an existing user of your Asana account.
Scheduled
Action
Asana
Find or Create Project
Scheduled
Action
Asana
Find or Create Task
Scheduled
Action
Asana
Find or Create Task
Scheduled
Action
Asana
Find or Create Task
Scheduled
Action

About Asana

Asana is a collaborative information manager for workspace. It helps you organize people and tasks effectively.

Learn more

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Project Management

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.