Asana + Freshdesk

Create tasks in Asana for new Freshdesk tickets

When this happens
Step 1: New Ticket
Then do this
Step 2: Create Task

Looking for a way to let your Asana team handle your support desk tickets more productively? This Asana-Freshdesk integration, once active, will create a new task in Asana for every ticket you receive in Freshdesk.

How It Works

A new ticket is added to Freshdesk
Zapier automatically creates a task in Asana

What You Need

Freshdesk account
Asana account

Try this template

Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
New Contact
Triggers when a new customer is created.
Trigger
Instant
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Update Contact
Triggers when a user is updated.
Trigger
Instant

Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.
Action
Write
Create Company
Allows you to create a Company entry in Freshdesk.
Action
Write

Create Forum
Creates a Forum under a Category.
Action
Write

Freshdesk
Creates a Forum Category.
Scheduled
Action
Freshdesk
Create a new Forum Topic on Freshdesk Forums.
Scheduled
Action
Freshdesk
Create a ticket in Freshdesk for your domain.
Scheduled
Action
Freshdesk
Allows you to create a User/Customer in Freshdesk for your support domain.
Scheduled
Action
Freshdesk
Finds an existing customer or a potential customer that has raised a ticket.
Scheduled
Action
Freshdesk
Find a ticket by ID.
Scheduled
Action
Asana
Triggered when a task within a project, or any project within a workspace, is marked as completed. Does not trigger on completed subtasks.
Scheduled
Trigger
Asana
Triggered when you add a new project.
Scheduled
Trigger
Asana
Triggered when you add a new story.
Scheduled
Trigger
Asana
Triggered when you add a new subtask.
Scheduled
Trigger
Asana
Triggered when you create a new tag.
Scheduled
Trigger
Asana
Triggered when you add a new task to a project.
Instant
Trigger
Asana
Triggered when you add a tag to a task.
Scheduled
Trigger
Asana
Triggered when you add a new team.
Scheduled
Trigger
Asana
Triggered when a task in a project is updated.
Instant
Trigger
Asana
Triggered when you add a new user.
Scheduled
Trigger
Asana
Triggered when you add a new workspace/organization.
Scheduled
Trigger
Asana
Attaches a File to a task.
Scheduled
Action
Asana
Adds a subtask to an existing task.
Scheduled
Action
Asana
Adds a new project.
Scheduled
Action
Asana
Adds a new story (a comment is a story).
Scheduled
Action
Asana
Adds a new task.
Scheduled
Action
Asana
Adds a task to a section of a project.
Scheduled
Action
Asana
Updates an existing Task.
Scheduled
Action
Asana
Finds an existing project.
Scheduled
Action
Asana
Finds an existing section within a workspace project.
Scheduled
Action
Asana
Finds an existing task within a workspace project(s).
Scheduled
Action
Asana
Finds an existing task by its ID.
Scheduled
Action
Asana
Finds an existing user of your Asana account.
Scheduled
Action
Asana
Finds or creates a specific find project.
Scheduled
Action
Asana
Finds or creates a specific find task 2.
Scheduled
Action
Asana
Finds or creates a specific find task id.
Scheduled
Action

About Asana

Asana is a collaborative information manager for workspace. It helps you organize people and tasks effectively.

Learn More

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Project Management

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.