Asana + Freshdesk

Create tasks in Asana for every new ticket in Freshdesk

Streamline your customer support and task management process by linking Freshdesk and Asana. With this workflow, whenever a new ticket is received in Freshdesk, a corresponding task will be created in Asana. This helps you ensure no customer request falls through the cracks and each one is effectively handled on your project management board. Improve responsiveness and deliver faster problem resolution, boosting customer satisfaction.

Streamline your customer support and task management process by linking Freshdesk and Asana. With this workflow, whenever a new ticket is received in Freshdesk, a corresponding task will be created in Asana. This helps you ensure no customer request falls through the cracks and each one is effectively handled on your project management board. Improve responsiveness and deliver faster problem resolution, boosting customer satisfaction.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    TriggerInstant
  2. automatically do this!
    AsanaAsana
    Create Task

    Creates a new task in Asana with specified details.

    ActionWrite
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Supported triggers and actions

    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
asana logo
asana logo

About Asana

Asana is a leading work management platform that helps teams orchestrate their work, from daily tasks to strategic initiatives. With Asana, organizations have a living system of clarity where everyone can see, discuss, and execute their team’s priorities.
Learn more

Related categories

  • Project Management

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freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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  • Customer Support

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