Connect Asana and Freshdesk to power AI-driven automation

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Launch your first automated workflow

Start with a template that brings Asana and Freshdesk together. Build enterprise-grade automation in minutes.

Our most popular template

Create tasks in Asana for new Freshdesk tickets
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Freshdesk + Asana
Create Asana task for updated Freshdesk tickets
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Freshdesk + Asana
Create Freshdesk tickets for new Asana tasks in projects
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Asana + Freshdesk
Update tickets in Freshdesk with notes whenever tasks in Asana are updated
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Asana + Freshdesk
Create tasks in Asana for every new ticket in Freshdesk
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Freshdesk + Asana
Create tasks in Asana for new tickets in Freshdesk
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Freshdesk + Asana

Create tasks in Asana for new Freshdesk tickets

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Freshdesk + Asana

Create Asana task for updated Freshdesk tickets

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Freshdesk + Asana

Create Freshdesk tickets for new Asana tasks in projects

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Asana + Freshdesk

Update tickets in Freshdesk with notes whenever tasks in Asana are updated

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Asana + Freshdesk

Create tasks in Asana for every new ticket in Freshdesk

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Freshdesk + Asana

Create tasks in Asana for new tickets in Freshdesk

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Freshdesk + Asana

Update Freshdesk tickets and create corresponding tasks in Asana
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Freshdesk + Asana
Create Freshdesk tickets when new tags are added to Asana tasks
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Asana + Freshdesk

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Asana with Freshdesk - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Completed Task" from Asana.

Add your action

An action happens after the trigger—such as "Add Notes to a Ticket" in Freshdesk.

You’re connected!

Zapier seamlessly connects Asana and Freshdesk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Workspace
- Project
Trigger
Polling
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- Workspace
  Required
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Task
- Workspace
Trigger
Polling
Try It
- Workspace
  Required
- Project
  Required
Trigger
Instant
Try It
- Workspace
  Required
- Project
  Required
Trigger
Instant
Try It

- Workspace
  Required
- Project
  Required
Trigger
Instant
Try It
- Workspace
  Required
- Project
  Required
- Trigger on subtasks?
- Disclaimer
Trigger
Instant
Try It

New Workspace/Organization
Triggered when you add a new workspace/organization.
Trigger
Polling
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- Task ID
  Required
- Workspace
  Required
- Project
  Required
- Section
  Required
- Position in Section
- Before/After Task ID
Action
Write
- Helptext
- Workspace
- Project
- Tag
- Name
  Required
- Task Fields
Action
Write
- Workspace / Organization
  Required
- Project
  Required
- Section Name
  Required
- Section to Insert After
- Section to Insert Before
Action
Write
- Copy
- Workspace
  Required
- Project
- Task Template
  Required
- Task Name
Action
Write
- Workspace
  Required
- Team
- Name
  Required
- Notes
  Required
Action
Write
- Workspace
  Required
- Project
  Required
- Task
  Required
- Text
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Workspace
- Name
  Required
Action
Search
- Workspace
  Required
- Project
  Required
- Section Name
  Required
Action
Search
- Workspace
- Project
- Task ID
  Required
- Maximum Results
- Comment Order
Action
Search
- Premium_user_help_text
- Workspace ID
  Required
- Projects (Any)
- Search Text
- Limit
- Is Subtask?
- Is Completed?
- Sort By
- Sort Ascending?
- Has Attachment?
- Is Blocking?
- Is Blocked?
- Created After
- Created Before
- Modified After
- Modified Before
- Task Type
- Custom_fields_help_text
Action
Search
- Email Address or ID
  Required
Action
Search
- Workspace
  Required
- Name
  Required
- Team
- Notes
  Required
Action
Search or write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

- Workspace
  Required
- Project
  Required
Trigger
Instant
Try It
- Workspace
  Required
Trigger
Instant
Try It
- Workspace
  Required
- Project
  Required
Trigger
Instant
Try It
New Tag Created
Triggered when you create a new tag.
Trigger
Polling
Try It
- Workspace
  Required
- Project
  Required
- Section
  Required
Trigger
Instant
Try It
- Workspace / Organization
  Required
Trigger
Polling
Try It
- Workspace / Organization
Trigger
Polling
Try It
- Task ID
  Required
- Tag
  Required
Action
Write
- Project
  Required
- Task
  Required
- File
  Required
Action
Write
- Workspace or Organization
- Project Template
  Required
- Project Name
  Required
- Privacy Setting
Action
Write
- Workspace
  Required
- Parent Task
  Required
- Name
- Description
- Is the description rich text?
- Mark Task as complete?
- Mark Task as liked?
- Assignee
- Followers
- Tags
- Custom_field_info
Action
Write
- Workspace
  Required
- Task Name
  Required
- Task Description
- Enable Rich Text Formatting
- Assignee
- Followers
- Tags
- Mark Task as complete?
- Mark Task as liked?
- Custom_field_info
Action
Write
- Task ID
  Required
- Tag
  Required
Action
Write
- Workspace
- Task ID
  Required
- Mark as Complete
- Mark as Liked
- Task Name
- Assignee
- Followers
- Tags
- Description
- Use Rich Text Formatting
- Custom_field_info
Action
Write
- Workspace
  Required
- Project
  Required
- Completed Since (Includes Incomplete Tasks if Set)
- Limit
Action
Search
- Workspace/Organization
- Team
- Project Name
  Required
- Include Archived Projects
Action
Search
- Workspace
- Project
- Task ID
  Required
- Limit
Action
Search
- Task ID or GID
  Required
Action
Search
- Workspace
  Required
- Project
  Required
- Task Name
  Required
Action
Search
- Email Address or User ID
  Required
Action
Search
- Task ID or GID
  Required
- Workspace
  Required
- Name
- Description
- Is the description rich text?
- Mark Task as complete?
- Mark Task as liked?
- Assignee
- Followers
- Tags
- Custom_field_info
Action
Search or write
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

For AI agents & developers

Use Asana and Freshdesk with AI agents and code

Beyond Zap workflows. Call Asana and Freshdesk actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Asana and Freshdesk actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Add Tag to Task
Add Notes to a Ticket

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Asana and Freshdesk actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* asana / freshdesk action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

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Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use Asana and Freshdesk

Sync customer tickets to Asana

Keep your team organized by syncing Freshdesk tickets to Asana. When a new ticket is created in Freshdesk, Zapier will create a new task in Asana, ensuring your business operations stay efficient. Team members can address reported issues promptly, increasing response and resolution times.

Business Owner

Try it

Create tasks for IT support tickets

Streamline IT operations by creating Asana tasks for new Freshdesk tickets. When a support ticket is logged in Freshdesk, Zapier will automatically create a corresponding task in Asana for the IT team. This reduces oversight and ensures IT support tickets are properly tracked and addressed.

Try it

Notify marketing team about customer queries

Keep your marketing team in the loop by notifying them about new customer queries. When a new ticket note is added in Freshdesk, Zapier can post the note in a designated Asana project. This facilitates seamless communication between support and marketing, enhancing customer-centric campaigns.

Marketing & Marketing Ops

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Learn how to automate Asana on the Zapier blog

Learn how to automate Freshdesk on the Zapier blog

Make work flow with AI

Level up your Asana to Freshdesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Asana + Freshdesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Asana and Freshdesk

How do I integrate Asana with Freshdesk?

You can integrate Asana with Freshdesk through our platform. Set up triggers in Freshdesk for new tickets or updated tickets, and use those to create tasks or update tasks in Asana automatically.

What triggers are available for the Asana and Freshdesk integration?

We support triggers like 'New Ticket' and 'Ticket Updated' in Freshdesk, which can initiate actions such as creating, updating, or finding tasks in Asana.

Can I create Asana tasks from Freshdesk tickets?

Yes, by setting a 'New Ticket' trigger in Freshdesk, our integration lets you automatically create a new task in Asana with details from the ticket.

Is there a way to update an existing task in Asana when a ticket is updated in Freshdesk?

Absolutely. Use the 'Ticket Updated' trigger from Freshdesk to set an action that updates an existing task in Asana with new information.

Does the integration support adding comments to Asana tasks when a ticket is modified in Freshdesk?

Yes, when a ticket is updated or a note is added in Freshdesk, you can automatically append this information as comments on the associated task in Asana.

Can tickets be closed automatically when an associated task is completed in Asana?

We offer automation to close tickets automatically based on completing status changes of associated tasks within Asana using our platform.

How often does data sync between Asana and Freshdesk after setting up the integration?

Data sync between Asana and FreshDesk occurs in real-time as actions triggered by specified conditions such as new or updated tickets.

About Asana

Asana is a leading work management platform that helps teams orchestrate their work, from daily tasks to strategic initiatives. With Asana, organizations have a living system of clarity where everyone can see, discuss, and execute their team’s priorities.

Learn moreLearn moreHelpHelp

Related categories

Project Management

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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Customer Support

Connect Asana and Freshdesk to power AI-driven automation

Launch your first automated workflow

Create tasks in Asana for new Freshdesk tickets

Create Asana task for updated Freshdesk tickets

Create Freshdesk tickets for new Asana tasks in projects

Update tickets in Freshdesk with notes whenever tasks in Asana are updated

Create tasks in Asana for every new ticket in Freshdesk

Create tasks in Asana for new tickets in Freshdesk

Create tasks in Asana for new Freshdesk tickets

Create Asana task for updated Freshdesk tickets

Create Freshdesk tickets for new Asana tasks in projects

Update tickets in Freshdesk with notes whenever tasks in Asana are updated

Create tasks in Asana for every new ticket in Freshdesk

Create tasks in Asana for new tickets in Freshdesk

Update Freshdesk tickets and create corresponding tasks in Asana

Create Freshdesk tickets when new tags are added to Asana tasks

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use Asana and Freshdesk with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Practical ways you can use Asana and Freshdesk

Sync customer tickets to Asana

Create tasks for IT support tickets

Notify marketing team about customer queries

Learn how to automate Asana on the Zapier blog

Asana automation: 7 ways to automate your workflows

How to create recurring tasks in Asana

How to turn Google Forms entries into tasks and projects

Learn how to automate Freshdesk on the Zapier blog

Simplify customer support with Zapier's Freshdesk integration

Make work flow with AI

Frequently Asked Questions about Asana + Freshdesk integrations

Connect Asana to Freshdesk on the world's largest no-code automation platform