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Freshdesk + Google Forms

Generate Freshdesk tickets for new responses in Google Forms spreadsheets

Sometimes it can be hard to decipher exactly what is the problem that needs support. Get a bit more clarity after setting up this integration. Just setup a Google Form, and new responses in the Google Forms spreadsheet will generate Freshdesk tickets. Make sure common questions are entered into the form, and now the support team will have an easier time understanding their tickets.

Sometimes it can be hard to decipher exactly what is the problem that needs support. Get a bit more clarity after setting up this integration. Just setup a Google Form, and new responses in the Google Forms spreadsheet will generate Freshdesk tickets. Make sure common questions are entered into the form, and now the support team will have an easier time understanding their tickets.

  1. short arrow
    long arrow
    When this happens...
    Google FormsGoogle Forms
    New Response in Spreadsheet

    Triggered when a new response row is added to the bottom of a spreadsheet.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite

Supported triggers and actions

What does this mean?
freshdesk logo
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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