Integrate Freshdesk with Gmail to automate your work
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Zapier makes it easy to integrate Freshdesk with Gmail - no code necessary. See how you can get setup in minutes.
Select a trigger from Freshdesk
Setup an action from Gmail
That’s it! You just connected Freshdesk to Gmail
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Frequently Asked Questions about Freshdesk + Gmail integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Gmail
How can I integrate Freshdesk with Gmail using triggers and actions?
We facilitate the integration of Freshdesk with Gmail by setting up specific triggers and actions. For instance, you can configure a trigger to watch for new tickets in Freshdesk, which would prompt an action to send an email via Gmail informing your support team or a specific user.
Can I automatically create a Freshdesk ticket from a Gmail email?
Yes, you can set up an action where every time you receive an email in Gmail, it creates a new ticket in Freshdesk. This is achieved by configuring the trigger to monitor incoming emails and the action to log these as tickets with relevant details.
Is it possible to send automatic replies from Gmail for new tickets generated in Freshdesk?
Absolutely. By using our triggers and actions, you can configure an automatic reply from Gmail when a new ticket is created in Freshdesk. This requires setting up a trigger for detecting new tickets and an action that sends out an email response template from your Gmail account.
How do I ensure that my emails are updated when there are status changes in Freshdesk tickets?
You need to set up a trigger for ticket status updates in Freshdesk. Once this trigger activates due to any change, our system will execute an action that sends out an update notification via Gmail. This ensures you or any relevant stakeholders are always informed about the current status of ongoing issues.
Can I filter which emails generate tickets in Freshdesk?
Yes, we provide filtering options where you can specify conditions on incoming Gmail emails so that only those meeting certain criteria (such as subject line keywords or sender) will trigger the creation of new tickets in Freshdesk.
Do I need separate accounts for each platform to set up the integration?
You must have active accounts on both platforms—Freshdesk and Gmail—to enable seamless integration through our service. A proper authentication ensures that all triggers and actions work smoothly between the two applications.
What happens if my email contains attachments when creating a ticket in Freshdesk?
Our system supports handling attachments. When your configured trigger detects an incoming email with attachments via Gmail, these files can be automatically included as part of the newly generated ticket in Freshdesk through specified actions.
Connect Freshdesk and Gmail to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Connect Freshdesk and Gmail to unlock the power of automation
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Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
