When this happens...
FreshdeskNew Ticket Note
do these tasks!
Digest by ZapierAppend Entry and Schedule Digest
GmailSend Email

Your team takes notes on your customers, but you might have to dig to find that helpful information. With this workflow, you can see these notes in one place on a schedule you set. Every new note on a Freshdesk ticket is added to a digest. Zapier will deliver your digest to Gmail every day, week, or month.

How this Freshdesk-Digest-Gmail integration works

  1. A new note is added to a Freshdesk ticket
  2. Zapier's Digest app stores a running log of those new notes
  3. At a time you set, your digest is sent via Gmail

Apps involved

  • Freshdesk
  • Digest by Zapier
  • Gmail

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It's easy to connect Freshdesk + Gmail and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Freshdesk
New Contact

Triggers when a new customer is created.

Freshdesk
Create Company

Allows you to create a Company entry in Freshdesk.

Freshdesk
New Ticket Note

Triggers when a Note is added to a Ticket.

Freshdesk
Create Ticket

Create a ticket in Freshdesk for your domain.

Freshdesk
New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Freshdesk
Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

Gmail
New Email Matching Search

Triggers when you receive a new email that matches a search string you provide.

Gmail
Create Draft

Create (but do not send) a new email message.

Gmail
New Labeled Email

Triggers when you receive a new email and label it within two days.

Gmail
Send Email

Create and send a new email message.

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Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

One of the most popular email services, Gmail keeps track of all your emails with treaded conversations, tags, and Google-powered search to locate find any message you need.