Freshdesk + Gmail

Send emails from Gmail when tickets are updated in Freshdesk

Stay on top of your customer service game by ensuring important updates from Freshdesk are promptly addressed. This workflow springs into action when a ticket on Freshdesk is updated, instantly sending an email notification through Gmail. Get real-time alerts, keep your team in the loop, and maintain seamless customer communication with this efficient automation.

Stay on top of your customer service game by ensuring important updates from Freshdesk are promptly addressed. This workflow springs into action when a ticket on Freshdesk is updated, instantly sending an email notification through Gmail. Get real-time alerts, keep your team in the loop, and maintain seamless customer communication with this efficient automation.

  1. When this happens...
    FreshdeskFreshdesk
    Update Ticket

    Triggers when a Ticket is updated.

    TriggerInstant
  2. automatically do this!
    GmailGmail
    Send Email

    Triggers when a new email appears in the specified mailbox.

    ActionWrite
Start free with email
Start free with email
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

Similar apps

Zendesk integrationsZendesk integrations

Zendesk

Customer Support
Help Scout integrationsHelp Scout integrations

Help Scout

Customer Support
Mojo Helpdesk integrationsMojo Helpdesk integrations

Mojo Helpdesk

Customer Support
gmail logo
gmail logo

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.
Learn moreHelp

Related categories

  • Email
  • Google

Similar apps

IMAP by Zapier integrationsIMAP by Zapier integrations

IMAP by Zapier

Email, Zapier
SMTP by Zapier integrationsSMTP by Zapier integrations

SMTP by Zapier

Email, Zapier
Microsoft Office 365 integrationsMicrosoft Office 365 integrations

Microsoft Office 365

Email, Microsoft