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Freshdesk
Freshdesk
1. Choose trigger event
HubSpot
HubSpot
2. Choose action
1. Select the event
Setup
Test
Freshdesk
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.
Add your action
An action happens after the trigger—such as "Update Contact Subscription Preferences" in HubSpot.
You’re connected!
Zapier seamlessly connects Freshdesk and HubSpot, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Create a new record or update an existing record in your app.
Note
Name
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Contact
Creates a Contact in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create CRM Object
Creates a CRM object in HubSpot
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
List Name
Required
Object Type
Required
Processing Type
Required
Folder ID
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Type of Custom Object
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Deal
Creates a Deal in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Workflow Name
Required
Contact's Email
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Contact ID
Required
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Deal ID
Required
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Line_item ID
Required
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Ticket ID
Required
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Blog URL
Required
Blog Author
Required
Publish This Post?
Required
Blog Post URL
Required
Blog Post Title
Required
Blog Post Content
Required
Meta Description
Required
Featured image URL
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Product
Creates a Product in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Remove Associations
Removes associations between objects.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Form
Required
Note
HubSpot usertoken
IP address
Page name
Page URI
Page ID
SFDC campaign ID
GoToWebinar key/ID
Submission timestamp
Skip validation
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Company
Update a Company in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Deal
Update a Deal in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update CRM Object
Updates a CRM object in HubSpot
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Ticket
Update a Ticket in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Email
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Note
Contact Email
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Find CRM Object
Finds CRM objects by searching with filters
Action
This is an event a Zap performs.
Search
Find existing data in your app
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search
Find existing data in your app
Type of Custom Object
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search
Find existing data in your app
Owner email
Required
Search among deactivated owners
Action
This is an event a Zap performs.
Search
Find existing data in your app
Owner Id
Required
Search among deactivated owners
Action
This is an event a Zap performs.
Search
Find existing data in your app
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search
Find existing data in your app
Note
Name
Required
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
Note
Name
Required
Note
Company
Contact
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
For AI agents & developers
Use Freshdesk and HubSpot with AI agents and code
Beyond Zap workflows. Call Freshdesk and HubSpot actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Freshdesk and HubSpot actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Notes to a Ticket
Update Contact Subscription Preferences
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Customers have created over 25 million Zaps on the platform
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Practical ways you can use Freshdesk and HubSpot
Log new customers from HubSpot into Freshdesk.
When a new contact is created in HubSpot, Zapier can automatically create a corresponding customer entry in Freshdesk. This ensures your customer support database is always updated, enabling seamless support and saving time on manual data entry.
Update Freshdesk tickets when HubSpot contact information changes.
When HubSpot detects a contact update, Zapier can automatically update the corresponding ticket in Freshdesk with the new information. This ensures data consistency and reduces miscommunication between systems.
When a new ticket is created in Freshdesk, Zapier can automatically create a ticket in HubSpot to ensure customer interactions are tracked across both platforms. This keeps marketing aligned with customer service and ensures no issues fall through the cracks.
Learn how to automate Freshdesk on the Zapier blog
Learn how to automate HubSpot on the Zapier blog
Make work flow with AI
Level up your Freshdesk to HubSpot integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Freshdesk + HubSpot integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and HubSpot
How can I initiate the integration between Freshdesk and HubSpot?
To start the integration, navigate to our integration platform and select Freshdesk and HubSpot as your trigger and action apps. You can set specific triggers such as 'New Ticket' in Freshdesk to create actions like 'Create or Update Contact' in HubSpot.
What triggers can I use in Freshdesk to initiate workflows in HubSpot?
You can use a variety of triggers in Freshdesk, such as 'New Ticket', 'Updated Ticket', or 'New Customer', to start automated workflows that perform actions like creating contacts or deals within HubSpot.
Which actions can be executed in HubSpot when a trigger from Freshdesk is activated?
When a trigger from Freshdesk is activated, you can automate several actions in HubSpot, including creating or updating contacts, adding notes to contact timelines, and managing deals.
Is it possible to update an existing contact in HubSpot whenever there is an update on a ticket in Freshdesk?
Yes, by setting up the appropriate workflow, any ticket updates from Freshdesk can automatically update an existing contact's information within HubSpot.
Can I generate reports based on the integrated data between Freshdesk and HubSpot?
Reporting capabilities depend on how you configure your data flow. While our platform doesn't directly generate reports, you can analyze integrated data within either app using their built-in reporting tools after setting up data exchange actions between them.
Do I need technical skills to set up the integration between these two platforms?
Not necessarily. Our platform is designed to be user-friendly with drag-and-drop functionality for most integrations. However, some familiarity with automation concepts may help if you're customizing complex workflows.
What should I do if my data isn't syncing correctly between Freshdesk and HubSpot?
If you encounter syncing issues, first check that all connections are properly authenticated. Then review your configured triggers and actions for any errors. If further assistance is needed, our support team is available to help resolve syncing concerns.
About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
