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Freshdesk
Freshdesk
1. Choose trigger event
HubSpot
HubSpot
2. Choose action
1. Select the event
Setup
Test
Freshdesk
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.
Add your action
An action happens after the trigger—such as "Update Contact Subscription Preferences" in HubSpot.
You’re connected!
Zapier seamlessly connects Freshdesk and HubSpot, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Halt my task if contact is already a member of the list
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Company
Creates a Company in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Associations
Creates associations between objects.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Halt task if any associations error occurred
Engagement Type
Required
Assigned To
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Social Media Channel
Required
Message Content
Required
When
Save as draft
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Note
Name
Required
Company
Contact
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Delete CRM Object
Deletes a CRM object from HubSpot
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Company ID
Required
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Type of Custom Object
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Product ID
Required
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Line_item
Creates a Line_item in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Contact Email Address
Required
Event ID
Required
Contact Value
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Get CRM Object
Gets a CRM object from HubSpot by ID
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
List Name
Required
Contact
Required
Halt my task if contact wasn't a member of the list
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Ticket
Creates a Ticket in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Contact
Update a Contact in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Line_item
Update a Line_item in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Product
Update a Product in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Type of Custom Object
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Folder
Required
Filename
Required
Access level
Required
File
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Api_docs_info
Stop on error
Required
HTTP Method
Required
URL
Required
Query string parameters
Additional request headers
Body
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Name
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search
Find existing data in your app
Note
Name
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Associations
Find associations between objects.
Action
This is an event a Zap performs.
Search
Find existing data in your app
Object Type
Required
Pipeline Id
Required
Stage Id
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search
Find existing data in your app
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search
Find existing data in your app
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
Type of Custom Object
Required
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
For AI agents & developers
Use Freshdesk and HubSpot with AI agents and code
Beyond Zap workflows. Call Freshdesk and HubSpot actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Freshdesk and HubSpot actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Notes to a Ticket
Update Contact Subscription Preferences
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Practical ways you can use Freshdesk and HubSpot
Log new customers from HubSpot into Freshdesk.
When a new contact is created in HubSpot, Zapier can automatically create a corresponding customer entry in Freshdesk. This ensures your customer support database is always updated, enabling seamless support and saving time on manual data entry.
Update Freshdesk tickets when HubSpot contact information changes.
When HubSpot detects a contact update, Zapier can automatically update the corresponding ticket in Freshdesk with the new information. This ensures data consistency and reduces miscommunication between systems.
When a new ticket is created in Freshdesk, Zapier can automatically create a ticket in HubSpot to ensure customer interactions are tracked across both platforms. This keeps marketing aligned with customer service and ensures no issues fall through the cracks.
Learn how to automate Freshdesk on the Zapier blog
Learn how to automate HubSpot on the Zapier blog
Make work flow with AI
Level up your Freshdesk to HubSpot integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Freshdesk + HubSpot integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and HubSpot
How can I initiate the integration between Freshdesk and HubSpot?
To start the integration, navigate to our integration platform and select Freshdesk and HubSpot as your trigger and action apps. You can set specific triggers such as 'New Ticket' in Freshdesk to create actions like 'Create or Update Contact' in HubSpot.
What triggers can I use in Freshdesk to initiate workflows in HubSpot?
You can use a variety of triggers in Freshdesk, such as 'New Ticket', 'Updated Ticket', or 'New Customer', to start automated workflows that perform actions like creating contacts or deals within HubSpot.
Which actions can be executed in HubSpot when a trigger from Freshdesk is activated?
When a trigger from Freshdesk is activated, you can automate several actions in HubSpot, including creating or updating contacts, adding notes to contact timelines, and managing deals.
Is it possible to update an existing contact in HubSpot whenever there is an update on a ticket in Freshdesk?
Yes, by setting up the appropriate workflow, any ticket updates from Freshdesk can automatically update an existing contact's information within HubSpot.
Can I generate reports based on the integrated data between Freshdesk and HubSpot?
Reporting capabilities depend on how you configure your data flow. While our platform doesn't directly generate reports, you can analyze integrated data within either app using their built-in reporting tools after setting up data exchange actions between them.
Do I need technical skills to set up the integration between these two platforms?
Not necessarily. Our platform is designed to be user-friendly with drag-and-drop functionality for most integrations. However, some familiarity with automation concepts may help if you're customizing complex workflows.
What should I do if my data isn't syncing correctly between Freshdesk and HubSpot?
If you encounter syncing issues, first check that all connections are properly authenticated. Then review your configured triggers and actions for any errors. If further assistance is needed, our support team is available to help resolve syncing concerns.
About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
