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Connect Freshdesk and Mailchimp to unlock the power of automation

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How Zapier works

Zapier makes it easy to integrate Freshdesk with Mailchimp - no code necessary. See how you can get setup in minutes.

Select a trigger from Freshdesk

A trigger is an event that starts your Zap and runs the workflow. For example, with Freshdesk, a trigger could be "New Ticket."
A trigger is the event that kicks off your automated workflow.

Setup an action from Mailchimp

An action is what takes place after the automation is triggered. For example, with Mailchimp, the action could be "Archive Subscriber."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Freshdesk to Mailchimp

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Triggers and actions are the main components of every automated workflow.

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Make work flow with AI

Level up your Freshdesk to Mailchimp integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Freshdesk + Mailchimp integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Mailchimp

We offer an integration that allows you to connect Freshdesk with Mailchimp by setting up triggers and actions. Start by selecting Freshdesk as your trigger app and choose an event, like 'New Ticket'. Then, set up Mailchimp as your action app, where you can decide what happens next, such as 'Add/Update Subscriber' in a specific list.

When integrating Freshdesk with Mailchimp, you can use triggers such as 'New Ticket', 'Updated Ticket', or 'New Contact'. These allow you to perform specific actions in Mailchimp based on these events happening in Freshdesk.

Yes, you can set up a workflow where the trigger is the creation of a new ticket in Freshdesk. The corresponding action would be to update an existing contact or add a new subscriber in Mailchimp, allowing for seamless data synchronization between the two platforms.

Using our integration, you can tag or segment subscribers based on specific criteria from support tickets created in Freshdesk. For instance, if a ticket has been marked with certain tags like 'urgent' or related to particular products, these attributes can be used within Mailchimp to segment lists for targeted communication.

To ensure data is synchronized between Freshdesk and Mailchimp, set up workflows that automatically trigger updates. For instance, when a contact is updated in Freshdesk due to a support interaction, the integration will automatically update that contact's information within your selected audience list in Mailchimp.

Within our integration setup, actions such as adding new subscribers, updating existing ones, creating campaigns based on support interactions from tickets or contacts updated within Freshdesk are possible. These help maintain consistent communication with your audience based on real-time support activity.

While direct campaign automation isn't initiated solely through ticket resolution status changes within this integration setup itself, setting certain custom fields upon resolution could trigger campaigns through specified conditions managed within your broader campaign settings inside of your workflow processes.

Connect Freshdesk and Mailchimp to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.