Connect Freshdesk and Mailchimp to power AI-driven automation

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Choose a Trigger

Choose an Action

Launch your first automated workflow

Start with a template that brings Freshdesk and Mailchimp together. Build enterprise-grade automation in minutes.

Our most popular template

Add new Freshdesk users as subscribers to Mailchimp
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Freshdesk + Mailchimp
Add or update Mailchimp subscribers for new contactsin Freshdesk
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Freshdesk + Mailchimp
Add new Freshdesk contacts to Mailchimp tag as subscribers
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Freshdesk + Mailchimp
Create tickets in Freshdesk for new Mailchimp subscribers in segment or tag
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Mailchimp + Freshdesk

Add new Freshdesk users as subscribers to Mailchimp

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Freshdesk + Mailchimp

Add or update Mailchimp subscribers for new contactsin Freshdesk

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Freshdesk + Mailchimp

Add new Freshdesk contacts to Mailchimp tag as subscribers

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Freshdesk + Mailchimp

Create tickets in Freshdesk for new Mailchimp subscribers in segment or tag

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Mailchimp + Freshdesk

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Freshdesk with Mailchimp - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.

Add your action

An action happens after the trigger—such as "Archive Subscriber" in Mailchimp.

You’re connected!

Zapier seamlessly connects Freshdesk and Mailchimp, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Audience
- Status
Trigger
Polling
Try It
- Audience
- Link
  Required
- Track all links clicks
Trigger
Polling
Try It
- Store
  Required
Trigger
Polling
Try It
- Store
Trigger
Polling
Try It
New SMS Campaign
Triggers when a new SMS campaign is created.
Trigger
Polling
Try It
- Audience
  Required
- Note_about_samples
Trigger
Instant
Try It
- Campaign Name
- Audience
  Required
- Segment
- Tags
- Email Subject
  Required
- Preview_text
- From_name
  Required
- From Email Address
  Required
- To_name
- Content Type
Action
Write
- Campaign
  Required
Action
Write
- Audience
  Required
- Email Address
  Required
- Custom Event Name
  Required
- Properties
Action
Write
- Audience
  Required
- Subscriber Email
  Required
- New Email
- Status
  Required
- Double Opt-In
- Update Existing
- Replace Groups
- Groups
- Language Code
- Tag(s)
Action
Write
- Audience
  Required
- Email Address
  Required
- Delete Contact
Action
Write
- Campaign
  Required
Action
Write
- Audience
  Required
- Email Address
  Required
- Note
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Store
  Required
- Email Address
  Required
Action
Search
- Search
  Required
- Audience
Action
Search
- Audience
  Required
- Tag name
  Required
Action
Search or write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Audience
- Trigger each time a subscriber opens an email
Trigger
Polling
Try It
New Audience
Triggers when a new audience is added to your MailChimp accounts.
Trigger
Polling
Try It
- Audience
  Required
- Note_about_samples
Trigger
Instant
Try It
- Audience
  Required
Trigger
Instant
Try It
- Audience
  Required
- Segment or Tag
  Required
Trigger
Polling
Try It
- Audience
  Required
- Email Address
  Required
Action
Write
- Campaign
  Required
Action
Write
- Audience
  Required
- Tag name
  Required
Action
Write
- Name
  Required
- Company
  Required
- Address1
  Required
- Address2
- City
  Required
- State
  Required
- Zip
  Required
- Country
  Required
- Phone
- Permission_reminder
  Required
- Email_type_option
  Required
- From_name
  Required
- From_email
  Required
- Subject
  Required
- Language
  Required
- Notify_on_subscribe
- Notify_on_unsubscribe
- Double_optin
- Marketing_permissions
- Use_archive_bar
Action
Write
- Audience
  Required
- Email Address
  Required
- Deletion_info
Action
Write
- Audience
  Required
- Tag
  Required
- Email Address
  Required
Action
Write
- SMS Campaign
  Required
Action
Write
- Audience
  Required
- Tag
  Required
- Email Address
  Required
Action
Write
- Name
  Required
Action
Search
- Audience
  Required
- Tag name
  Required
Action
Search
- Name
  Required
- Campaign Name
- Audience
  Required
- Segment
- Tags
- Email Subject
  Required
- Preview_text
- From_name
  Required
- From Email Address
  Required
- To_name
- Content Type
Action
Search or write
- Search
  Required
- Audience
- Audience
  Required
- Subscriber Email
  Required
- New Email
- Status
  Required
- Double Opt-In
- Update Existing
- Replace Groups
- Groups
- Language Code
- Tag(s)
Action
Search or write

For AI agents & developers

Use Freshdesk and Mailchimp with AI agents and code

Beyond Zap workflows. Call Freshdesk and Mailchimp actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Freshdesk and Mailchimp actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Add Notes to a Ticket
Archive Subscriber

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Freshdesk and Mailchimp actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* freshdesk / mailchimp action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Freshdesk and Mailchimp to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Freshdesk on the Zapier blog

Learn how to automate Mailchimp on the Zapier blog

Make work flow with AI

Level up your Freshdesk to Mailchimp integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Freshdesk + Mailchimp integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Mailchimp

How can I integrate Freshdesk with Mailchimp?

We offer an integration that allows you to connect Freshdesk with Mailchimp by setting up triggers and actions. Start by selecting Freshdesk as your trigger app and choose an event, like 'New Ticket'. Then, set up Mailchimp as your action app, where you can decide what happens next, such as 'Add/Update Subscriber' in a specific list.

What triggers are available for the Freshdesk and Mailchimp integration?

When integrating Freshdesk with Mailchimp, you can use triggers such as 'New Ticket', 'Updated Ticket', or 'New Contact'. These allow you to perform specific actions in Mailchimp based on these events happening in Freshdesk.

Can I update existing contacts in Mailchimp when a new ticket is created in Freshdesk?

Yes, you can set up a workflow where the trigger is the creation of a new ticket in Freshdesk. The corresponding action would be to update an existing contact or add a new subscriber in Mailchimp, allowing for seamless data synchronization between the two platforms.

Is it possible to segment subscribers in Mailchimp based on support tickets from Freshdesk?

Using our integration, you can tag or segment subscribers based on specific criteria from support tickets created in Freshdesk. For instance, if a ticket has been marked with certain tags like 'urgent' or related to particular products, these attributes can be used within Mailchimp to segment lists for targeted communication.

How do I ensure my data is synchronized between Freshdesk and Mailchimp?

To ensure data is synchronized between Freshdesk and Mailchimp, set up workflows that automatically trigger updates. For instance, when a contact is updated in Freshdesk due to a support interaction, the integration will automatically update that contact's information within your selected audience list in Mailchimp.

What actions can be performed in Mailchimp when integrated with Freshdesk?

Within our integration setup, actions such as adding new subscribers, updating existing ones, creating campaigns based on support interactions from tickets or contacts updated within Freshdesk are possible. These help maintain consistent communication with your audience based on real-time support activity.

Is there any way to automate sending campaigns from Mailchimp based on ticket resolution in Freshdesk?

While direct campaign automation isn't initiated solely through ticket resolution status changes within this integration setup itself, setting certain custom fields upon resolution could trigger campaigns through specified conditions managed within your broader campaign settings inside of your workflow processes.

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

Similar apps

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About Mailchimp

Mailchimp is an email and marketing automation platform built for growing businesses. Turn email and SMS into revenue.

Learn moreLearn moreHelpHelp

Related categories

Marketing Automation

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Connect Freshdesk and Mailchimp to power AI-driven automation

Launch your first automated workflow

Add new Freshdesk users as subscribers to Mailchimp

Add or update Mailchimp subscribers for new contactsin Freshdesk

Add new Freshdesk contacts to Mailchimp tag as subscribers

Create tickets in Freshdesk for new Mailchimp subscribers in segment or tag

Add new Freshdesk users as subscribers to Mailchimp

Add or update Mailchimp subscribers for new contactsin Freshdesk

Add new Freshdesk contacts to Mailchimp tag as subscribers

Create tickets in Freshdesk for new Mailchimp subscribers in segment or tag

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use Freshdesk and Mailchimp with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Connect Freshdesk and Mailchimp to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Learn how to automate Freshdesk on the Zapier blog

Simplify customer support with Zapier's Freshdesk integration

Learn how to automate Mailchimp on the Zapier blog

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How to add Mailchimp subscribers from a webhook

How to integrate Mailchimp with WordPress

Make work flow with AI

Frequently Asked Questions about Freshdesk + Mailchimp integrations

Connect Freshdesk to Mailchimp on the world's largest no-code automation platform