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Freshdesk
Freshdesk
1. Choose trigger event
Shopify
Shopify
2. Choose action
1. Select the event
Setup
Test
Freshdesk
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.
Add your action
An action happens after the trigger—such as "Add Line Item to Order" in Shopify.
You’re connected!
Zapier seamlessly connects Freshdesk and Shopify, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Create a new record or update an existing record in your app.
Order
Required
Parent Transaction
Required
Amount
Currency
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Name
Required
ExternalId
A note about the company
Company_contact
Contact Email
Contact First Name
Contact Last Name
Contact Phone
Contact Title
Contact_locale
Location
Billing same as shipping address?
Company_shippingAddress
Shipping Address Line 1
Shipping Address Line 2
Shipping Address City
Shipping Address Country Code
Shipping_firstName
Shipping_lastName
Shipping Address Phone
Shipping Address Recipient
Shipping Address Zip
Shipping Address Zone Code
Location External ID
Location_locale
Location_name
Location_note
Location_phone
TaxRegistrationId
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Email
Product
Product Variant
Product Quantity
Required
Product Title
Product Price
Weight in Grams
Note
Discount - Type
Discount - Amount
Discount - Title
Discount - Description
Custom Attributes
Tags
ShippingAddressInstructions
Shipping Address - First name
Shipping Address - Last name
Shipping Address - Company
Shipping Address - Phone
Shipping Address - Address
Shipping Address - Address con't
Shipping Address - City
Shipping Address - State/Province/Region
Shipping Address - Postal/Zip code
Shipping Address - Country
BillingAddressInstructions
Billing Address - First name
Billing Address - Last name
Billing Address - Company
Billing Address - Phone
Billing Address - Address
Billing Address - Address con't
Billing Address - City
Billing Address - State/Province/Region
Billing Address - Postal/Zip code
Billing Address - Country
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Product ID
Required
Add New Image - File
Add New Image - Alt Text
Choose Existing Image
Price
Compare-at Price
Charge Tax On This Variant?
Cost Per Item
SKU (Stock Keeping Unit)
Barcode (ISBN, UPC, GTIN, etc.)
Track Quantity?
Continue Selling When Out of Stock?
This Is a Physical Product
Weight
Weight Unit
Country/Region of Origin
Harmonized System (HS) code
Position
Requires Components
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Adjust or Set quantity?
Required
The name of quantities to be changed
Required
The reason for the quantity changes
Required
Location
Required
Product
Product Variant
Required
Quantity to Set or Adjust
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Email
Product
Product variant
SKU
Product quantity
Product title
Product price
Currency
Weight in grams
Requires shipping
Price
Currency
Rate
Title
Note
Discount - Type
Discount - Amount
Discount - Code
Discount - Currency
Additional details
Tags
Buyer accepts marketing?
Shipping_address_instructions
Shipping address - First name
Shipping address - Last name
Shipping address - Company
Shipping address - Phone
Shipping address - Address
Shipping address - Address con't
Shipping address - City
Shipping address - Country
Shipping address - Country code
Shipping address - State/Province/Region
Shipping address - State/Province/Region code
Shipping address - Postal/Zip code
Billing_address_instructions
Billing address - First name
Billing address - Last name
Billing address - Company
Billing address - Phone
Billing address - Address
Billing address - Address con't
Billing address - City
Billing address - Country
Billing address - Country code
Billing address - State/Province/Region
Billing address - State/Province/Region code
Billing address - Postal/Zip code
Send_receipt
Send_fulfillment_receipt
Inventory behaviour
Financial status
Fulfillment status
Code
Title
Price
Currency
Source
Source name
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Product ID
Required
Channel ID
Required
Publish Date
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Product
Required
Tags
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Inventory Item
Required
Unit Cost
Track Inventory
SKU
Requires Shipping
Country of Origin
Province/State of Origin
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Product
Required
Product Variant
Required
Price
Compare at Price
SKU
Barcode
Is taxable?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Api_docs_info
Stop on error
Required
HTTP Method
Required
URL
Required
Query string parameters
Additional request headers
Body
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Query - Name
Query - Confirmation Number
Query - Email
Query - Customer ID
Query - Location ID
Query - SKU
Query - Order ID
Sort Key
Reverse results
Raw query
Action
This is an event a Zap performs.
Search
Find existing data in your app
Order ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Order_id
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Ids
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Product Variant Titles
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Product
Required
Product Variant Title
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Copy
Product Title or Handle
Required
Product_type
Vendor
Product Status
Product Description
Tags
Collection ID
Handle
Note
First Product Option
Values for First Product Option
Second Product Option
Values for Second Product Option
Third Product Option
Values for Third Product Option
Category
Alt Text
Media Content Type
Original Source
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
For AI agents & developers
Use Freshdesk and Shopify with AI agents and code
Beyond Zap workflows. Call Freshdesk and Shopify actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Freshdesk and Shopify actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Notes to a Ticket
Add Line Item to Order
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Practical ways you can use Freshdesk and Shopify
Automatically create support tickets for canceled orders.
When a customer cancels an order in Shopify, Zapier will automatically create a support ticket in Freshdesk. This streamlines follow-up processes, ensuring canceled orders are reviewed promptly and improves customer satisfaction. This workflow reduces manual work and ensures no canceled orders are overlooked.
When Shopify flags a new order as fraudulent, Zapier instantly adds a note to the associated support ticket in Freshdesk. This ensures the customer support team is informed of potential risks and can handle such cases more effectively, improving security and compliance.
As soon as a new product is created in Shopify, Zapier can automatically trigger an update in a Freshdesk forum or internal system to notify the marketing team. This keeps the team updated in real-time, allowing them to quickly start promoting new offerings across campaigns or channels.
Learn how to automate Freshdesk on the Zapier blog
Learn how to automate Shopify on the Zapier blog
Make work flow with AI
Level up your Freshdesk to Shopify integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Freshdesk + Shopify integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Shopify
How do I set up the integration between Freshdesk and Shopify?
To integrate Freshdesk with Shopify, navigate to your Zapier account, create a new Zap, and choose Shopify as the trigger app. Select the specific trigger event you need, such as 'New Order'. Then, choose Freshdesk as the action app and select the action event such as 'Create Ticket'. Follow the on-screen instructions to link your accounts and test your setup.
Can I automatically create support tickets in Freshdesk when a new order is placed in Shopify?
Yes, you can set up a trigger in Zapier for 'New Order' in Shopify. Once this trigger is activated, you can create an action to generate a support ticket in Freshdesk automatically.
Is it possible to update customer information in Shopify from Freshdesk?
While direct updates from Freshdesk to Shopify aren't available through our integration natively, you can use other triggers and actions via Zapier to insert steps that update customer information indirectly or use alternative methods like webhooks for complex processes.
Which data fields from Shopify can be used within Freshdesk tickets?
You can map various data fields such as Order ID, Customer Name, Email Address, Product Details, and Order Total from a Shopify order into your Freshdesk ticket fields while setting up your Zap.
Are there any limitations on triggers when integrating Shopify with Freshdesk?
Most standard triggers are supported like 'New Order' or 'Updated Product' in Shopify. However, some complex workflows might require utilising additional tools or custom coding solutions for full functionality.
Can I send automated notifications from Freshdesk based on changes made in a customer’s order status within Shopify?
Absolutely! By creating Zaps that monitor changes like 'Order Status Updated' on Shopify and linking them to notification actions within Freshdesk, you can automate sending relevant status updates or alerts.
How frequently does the data sync between Freshdesk and Shopify when using your integration?
Our integrations typically sync data between applications approximately every 5-15 minutes depending on server load and schedule settings configured within each Trigger-action setup on Zaps.
About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
