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  • Shopify logoShopify logo

Freshdesk + Shopify Integrations

How to connect Freshdesk + Shopify

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  • Freshdesk triggers, actions, and search
    New Ticket
    Triggers when there is a new ticket is created in Freshdesk.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    New Contact
    Triggers when a new customer is created.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    New Ticket Note
    Triggers when a Note is added to a Ticket.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Update Ticket
    Triggers when a Ticket is updated.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Update Contact
    Triggers when a user is updated.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Add Notes to a Ticket
    Add Private or Public notes to a Freshdesk Support Ticket.
    Action
    Write
  • Freshdesk triggers, actions, and search
    Create Company
    Allows you to create a Company entry in Freshdesk.
    Action
    Write
  • Freshdesk triggers, actions, and search
    Create Forum
    Creates a Forum under a Category.
    Action
    Write
  • Freshdesk

    Creates a Forum Category.

    Scheduled

    Action

  • Freshdesk

    Create a new Forum Topic on Freshdesk Forums.

    Scheduled

    Action

  • Freshdesk

    Create a ticket in Freshdesk for your domain.

    Scheduled

    Action

  • Freshdesk

    Allows you to create a User/Customer in Freshdesk for your support domain.

    Scheduled

    Action

  • Freshdesk

    Finds an existing customer or a potential customer that has raised a ticket.

    Scheduled

    Action

  • Freshdesk

    Find a ticket by ID.

    Scheduled

    Action

  • Shopify

    Triggers when a new entry is added to a blog in your Shopify store.

    Scheduled

    Trigger

  • Shopify

    Triggers when a new customer is added to your Shopify account.

    Scheduled

    Trigger

  • Shopify

    Triggers whenever a cart is "abandoned" (only open carts) (with line item support).

    Scheduled

    Trigger

  • Shopify

    Triggers whenever a order is "cancelled" (with line item support).

    Scheduled

    Trigger

  • Shopify

    Triggers whenever a new purchase is "paid". You can choose a different order status like pending or refunded (with line item support).

    Scheduled

    Trigger

  • Shopify

    Triggers when a new purchase is made (only open orders) (with line item support).

    Scheduled

    Trigger

  • Shopify

    Triggers when a new purchase is made (of any order status).

    Scheduled

    Trigger

  • Shopify

    Triggers when a new product is added to your Shopify store.

    Scheduled

    Trigger

  • Shopify

    Triggers when a customer's information is updated.

    Instant

    Trigger

  • Shopify

    Triggers when an order is updated (with line item support).

    Scheduled

    Trigger

  • Shopify

    Creates a new blog post.

    Scheduled

    Action

  • Shopify

    Creates a new customer.

    Scheduled

    Action

  • Shopify

    Updates the quantity of an existing product variant.

    Scheduled

    Action

  • Shopify

    Creates a new order (with line item support).

    Scheduled

    Action

  • Shopify

    Creates a new product.

    Scheduled

    Action

  • Shopify

    Creates a new product variant.

    Scheduled

    Action

  • Shopify

    Updates an existing customer. Replaces only data that is set.

    Scheduled

    Action

  • Shopify

    Updates an existing product. Replaces only data that is set.

    Scheduled

    Action

  • Shopify

    Updates an existing product variant. Replaces only data that is set.

    Scheduled

    Action

  • Shopify

    Finds a customer by name or email.

    Scheduled

    Action

  • Shopify

    Finds a product by a title search.

    Scheduled

    Action

  • Shopify

    Finds a product variant by a title search.

    Scheduled

    Action

  • Shopify

    Finds or creates a specific customer.

    Scheduled

    Action

  • Shopify

    Finds or creates a specific product by title v2.

    Scheduled

    Action

  • Shopify

    Finds or creates a specific product variant by title.

    Scheduled

    Action

How Freshdesk + Shopify Integrations Work

  1. Step 1: Authenticate Freshdesk and Shopify.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.

Freshdesk Tutorials

Shopify Tutorials

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freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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shopify logo
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About Shopify

Shopify is a simple way to create an online store to list products, collect credit card payments, and ship your goods.
Learn more

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