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How Zapier works

Zapier makes it easy to integrate Freshdesk with Wrike - no code necessary. See how you can get setup in minutes.

Select a trigger from Freshdesk

A trigger is an event that starts your Zap and runs the workflow. For example, with Freshdesk, a trigger could be "New Ticket."
A trigger is the event that kicks off your automated workflow.

Setup an action from Wrike

An action is what takes place after the automation is triggered. For example, with Wrike, the action could be "Create Comment."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Freshdesk to Wrike

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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Make work flow with AI

Level up your Freshdesk to Wrike integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Freshdesk + Wrike integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Wrike

How do I integrate Freshdesk with Wrike?

You can integrate Freshdesk with Wrike using our automation platform that allows you to create 'Zaps,' which are automated workflows. Start by selecting Freshdesk as your trigger app and choose a specific trigger, like 'New Ticket.' Then, select Wrike as your action app and pick an action, such as 'Create Task,' to complete the integration.

Can I automatically create tasks in Wrike from new tickets in Freshdesk?

Yes, with our integration, you can set up an automated workflow where a new ticket in Freshdesk serves as a trigger to create a new task in Wrike. This helps in keeping your project management aligned with customer support.

What types of triggers are available for the Freshdesk and Wrike integration?

We offer various triggers for Freshdesk such as 'New Ticket,' 'Updated Ticket,' or 'New Note.' These triggers can initiate actions in Wrike like creating or updating tasks or folders.

Are there pre-built templates available for the Freshdesk-Wrike integration?

Yes, we have several pre-built templates that make it easy to set up common workflows between Freshdesk and Wrike. These templates come with predefined triggers and actions to help you get started quickly.

What permissions do I need to integrate my Freshdesk account with Wrike?

To establish an integration between your Freshdesk account and Wrike, you'll need admin access on both platforms. This is necessary to authorize the connection and ensure seamless data flow between the apps.

Can updates in Wrike reflect back into Freshdesk automatically?

Currently, our integrations focus mainly on sending information from Freshdesk to Wrike. However, setting reciprocal updates typically requires additional custom setup beyond standard triggers and actions we offer.

Is it possible to trigger multiple actions in Wrike based on a single event in Freshdesk?

Absolutely! You can set up complex workflows where a single event like a 'New Ticket' in Freshdesk triggers multiple actions such as creating several tasks or updating different projects within Wrike simultaneously.

Connect Freshdesk and Wrike to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Integration categories

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions
  • Freshdesk triggers, actions, and search
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search
    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • Name
      Required
    • Description
    • Notes
    • Domains
    Action
    Write
    • Ticket No
      Required
    • Notes
      Required
    • Private
      Required
    Action
    Write
    • Forum Category Id
      Required
    • Name
      Required
    • Type
      Required
    • Visibility
      Required
    • Description
    Action
    Write

Learn how to automate Freshdesk on the Zapier blog

Learn how to automate Wrike on the Zapier blog

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freshdesk logo
About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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    wrike logo
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    About Wrike
    Wrike is a flexible project management and collaboration platform that enables you to organize your projects, tasks, plans and discussions. It helps you sync your team’s efforts and track your work progress in real time.
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