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Zapier makes it easy to integrate Freshdesk with Wrike - no code necessary. See how you can get setup in minutes.

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Freshdesk
Freshdesk logo
Freshdesk
1. Choose trigger event
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Wrike
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Wrike
2. Choose action
Freshdesk logo
1. Select the event
Setup
Test
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Freshdesk
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.

Add your action

An action happens after the trigger—such as "Create Comment" in Wrike.

You’re connected!

Zapier seamlessly connects Freshdesk and Wrike, automating your workflow.

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Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

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Frequently Asked Questions about Freshdesk + Wrike integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Wrike

How do I integrate Freshdesk with Wrike?

You can integrate Freshdesk with Wrike using our automation platform that allows you to create 'Zaps,' which are automated workflows. Start by selecting Freshdesk as your trigger app and choose a specific trigger, like 'New Ticket.' Then, select Wrike as your action app and pick an action, such as 'Create Task,' to complete the integration.

Can I automatically create tasks in Wrike from new tickets in Freshdesk?

Yes, with our integration, you can set up an automated workflow where a new ticket in Freshdesk serves as a trigger to create a new task in Wrike. This helps in keeping your project management aligned with customer support.

What types of triggers are available for the Freshdesk and Wrike integration?

We offer various triggers for Freshdesk such as 'New Ticket,' 'Updated Ticket,' or 'New Note.' These triggers can initiate actions in Wrike like creating or updating tasks or folders.

Are there pre-built templates available for the Freshdesk-Wrike integration?

Yes, we have several pre-built templates that make it easy to set up common workflows between Freshdesk and Wrike. These templates come with predefined triggers and actions to help you get started quickly.

What permissions do I need to integrate my Freshdesk account with Wrike?

To establish an integration between your Freshdesk account and Wrike, you'll need admin access on both platforms. This is necessary to authorize the connection and ensure seamless data flow between the apps.

Can updates in Wrike reflect back into Freshdesk automatically?

Currently, our integrations focus mainly on sending information from Freshdesk to Wrike. However, setting reciprocal updates typically requires additional custom setup beyond standard triggers and actions we offer.

Is it possible to trigger multiple actions in Wrike based on a single event in Freshdesk?

Absolutely! You can set up complex workflows where a single event like a 'New Ticket' in Freshdesk triggers multiple actions such as creating several tasks or updating different projects within Wrike simultaneously.

Practical ways you can use Freshdesk and Wrike

Ticket Prioritization System

Utilize automation to categorize and prioritize incoming support tickets based on urgency, customer type, and issue complexity for a more organized and responsive support system.

Customer Support Ops
Data Cleaning and Preprocessing

Streamline data transformation and cleaning tasks using automation workflows that handle missing values, normalize data fields, and eliminate redundancies to prepare datasets for analysis.

Data Science
Automated Task Assignment

Improve project efficiency with workflows that automatically assign tasks based on team member skills, availability, and workload for balanced and timely project completion.

Project Management

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • Freshdesk triggers, actions, and search
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search
    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • Name
      Required
    • Description
    • Notes
    • Domains
    Action
    Write
    • Ticket No
      Required
    • Notes
      Required
    • Private
      Required
    Action
    Write
    • Forum Category Id
      Required
    • Name
      Required
    • Type
      Required
    • Visibility
      Required
    • Description
    Action
    Write

Learn how to automate Freshdesk on the Zapier blog

Learn how to automate Wrike on the Zapier blog

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About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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About Wrike
Wrike is a flexible project management and collaboration platform that enables you to organize your projects, tasks, plans and discussions. It helps you sync your team’s efforts and track your work progress in real time.
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