Freshdesk + GitHub Integrations

How to connect Freshdesk + GitHub

Zapier lets you send info between Freshdesk and GitHub automatically—no code required.

When this happens...

New Contact

Triggers when a new customer is created.

automatically do this!

Create Comment

Creates a new comment in an Issue or Pull Request.

Popular Freshdesk + GitHub workflows

Our most popular Zap! arrow pointing down

Create GitHub issues for new Freshdesk tickets
Freshdesk + GitHub
More details
When this happens
Step 1: New Ticket
Then do this
Step 2: Create Issue
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Create GitHub issues for new Freshdesk tickets
Create GitHub issues for new Freshdesk tickets
Freshdesk + GitHub
Create GitHub issues for updated tickets on Freshdesk
Freshdesk + GitHub
More details
When this happens
Step 1: Update Ticket
Then do this
Step 2: Create Issue
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Create GitHub issues for updated tickets on Freshdesk
Create GitHub issues for updated tickets on Freshdesk
Freshdesk + GitHub

Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
New Contact
Triggers when a new customer is created.
Trigger
Instant
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Update Contact
Triggers when a user is updated.
Trigger
Instant

Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.
Action
Write
Create Company
Allows you to create a Company entry in Freshdesk.
Action
Write

Create Forum
Creates a Forum under a Category.
Action
Write

Freshdesk
Creates a Forum Category.
Scheduled
Action
Freshdesk
Create a new Forum Topic on Freshdesk Forums.
Scheduled
Action
Freshdesk
Create a ticket in Freshdesk for your domain.
Scheduled
Action
Freshdesk
Allows you to create a User/Customer in Freshdesk for your support domain.
Scheduled
Action
Freshdesk
Finds an existing customer or a potential customer that has raised a ticket.
Scheduled
Action
Freshdesk
Find a ticket by ID.
Scheduled
Action
GitHub
Triggered when a new branch is created.
Scheduled
Trigger
GitHub
Triggered when you add a new collaborator.
Scheduled
Trigger
GitHub
Triggered when a new comment on a commit is created.
Scheduled
Trigger
GitHub
Triggered when a new commit is created. Select your organization, repo and branch.
Scheduled
Trigger
GitHub
Triggered when anything happens on a repo.
Scheduled
Trigger
GitHub
Triggered when you add/star a gist (public or private).
Scheduled
Trigger
GitHub
Triggered when anything happens from or to you, on any repo.
Scheduled
Trigger
GitHub
Triggered when a new issue is created.
Scheduled
Trigger
GitHub
Triggered when a new label is created.
Scheduled
Trigger
GitHub
Triggers when your Github username is mentioned in a Commit, Comment, Issue or Pull Request.
Scheduled
Trigger
GitHub
Triggered when a new milestone is created.
Scheduled
Trigger
GitHub
Triggered when a new notification is created.
Scheduled
Trigger
GitHub
Triggered when a new organization is created.
Scheduled
Trigger
GitHub
Triggered when a new pull request is created.
Scheduled
Trigger
GitHub
Triggered when a new release is added.
Scheduled
Trigger
GitHub
Triggered when a new repository is created.
Scheduled
Trigger
GitHub
Triggered when a review is requested from you or a specified user.
Scheduled
Trigger
GitHub
Triggered when you are added to a team
Scheduled
Trigger
GitHub
Triggered when a new watcher is added to a repo.
Scheduled
Trigger
GitHub
Creates a new comment in an Issue or Pull Request.
Scheduled
Action
GitHub
Deletes an unwanted branch
Scheduled
Action
GitHub
Creates a new gist.
Scheduled
Action
GitHub
Create a new issue.
Scheduled
Action
GitHub
Create a new pull request and merge it (optional).
Scheduled
Action
GitHub
Submits a pull request review
Scheduled
Action
GitHub
Update an existing issue.
Scheduled
Action
GitHub
Update an existing pull request.
Scheduled
Action
GitHub
Finds a specific members.
Scheduled
Action
GitHub
Find an organization, whether or not you are a member.
Scheduled
Action
GitHub
Find a specific repository
Scheduled
Action
GitHub
Finds a specific repo issue.
Scheduled
Action
GitHub
Finds a specific repo pull.
Scheduled
Action
GitHub
Finds a specific user.
Scheduled
Action
GitHub
Finds or creates a specific repo issue by title.
Scheduled
Action
GitHub
Finds or creates a specific repo pull by title.
Scheduled
Action

How Freshdesk + GitHub Integrations Work

Step 1: Authenticate Freshdesk + GitHub.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Freshdesk + GitHub

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.