Connect Freshdesk and GitHub to power AI-driven automation

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Choose a Trigger

Choose an Action

Launch your first automated workflow

Start with a template that brings Freshdesk and GitHub together. Build enterprise-grade automation in minutes.

Our most popular template

Create GitHub issues for new Freshdesk tickets
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Freshdesk + GitHub
Create GitHub issues for updated tickets on Freshdesk
Details
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Freshdesk + GitHub

Create GitHub issues for new Freshdesk tickets

Details

Try it

Freshdesk + GitHub

Create GitHub issues for updated tickets on Freshdesk

Details

Try it

Freshdesk + GitHub

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Freshdesk with GitHub - no code necessary. See how you can get setup in minutes.

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Help

1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.

Add your action

An action happens after the trigger—such as "Add Labels to Issue" in GitHub.

You’re connected!

Zapier seamlessly connects Freshdesk and GitHub, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Repo
  Required
Trigger
Polling
Try It
- Repo
  Required
Trigger
Polling
Try It
- Repo
  Required
- Issue_only
Trigger
Polling
Try It
- Actor of Event
  Required
Trigger
Polling
Try It
- Which types of issues should this trigger on?
- Organization
- Repo
- Label
Trigger
Polling
Try It
New Mention
Triggers when your Github username is mentioned in a Commit, Comment, Issue or Pull Request.
Trigger
Polling
Try It
- Repo
Trigger
Polling
Try It
- Repo
  Required
Trigger
Polling
Try It
New Repository
Triggers when a new repository is created.
Trigger
Polling
Try It
New Team
Triggers when you are added to a team.
Trigger
Polling
Try It
- Repo
  Required
- Issue
  Required
- Labels
  Required
Action
Write
- Repository
  Required
- Branch Name
  Required
- Source Branch/SHA
  Required
Action
Write
- Repo
  Required
- Branch Name
  Required
Action
Write
- Repo
  Required
- Title
  Required
- Body
- Assignee
- Milestone
- Labels
Action
Write
- Emoji
- Status Message
- Expires At
- Limited Availability
- Organization Name
Action
Write
- Repo
  Required
- Issue
  Required
- Title
- Body
- Assignee
- Milestone
- Labels
Action
Write
- Repository
  Required
- Branch Name
Action
Search
- Organization Name
  Required
- User Name (Login)
  Required
Action
Search
- Organization or User Name
- Repository Name
  Required
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
- Title
  Required
- Body
- Assignee
- Milestone
- Labels
Action
Search or write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Repo
  Required
Trigger
Polling
Try It
- Repo
  Required
- Head
Trigger
Polling
Try It
- Which gists?
Trigger
Polling
Try It
- Which types of issues should this trigger on?
- Organization
- Repo
- Label
Trigger
Polling
Try It
- Repo
  Required
Trigger
Polling
Try It
- Repo
  Required
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Repo
  Required
Trigger
Polling
Try It
- Who is requested to review?
- Repo
Trigger
Polling
Try It
- Repo
  Required
Trigger
Polling
Try It
- Repo
  Required
- Body
  Required
- Issue or Pull request
  Required
Action
Write
- Repository
  Required
- File Path
  Required
- Commit Message
  Required
- File Content
  Required
- File SHA (for updates)
- Branch
Action
Write
- Gist Filename
  Required
- Content of the Gist
  Required
- Description
- Make Gist Public?
Action
Write
- Repo
  Required
- Title
  Required
- Body
- Head
  Required
- Base
  Required
- Instant_merge
Action
Write
- Repo
  Required
- Pull Request
  Required
- Comment
- Action
  Required
- Commit SHA
Action
Write
- Repo
  Required
- Pull Request
  Required
- Title
- Body
- State
- Base
Action
Write
- Repository
  Required
- File Path
  Required
- Branch, Tag, or Commit SHA
Action
Search
- Name
  Required
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
Action
Search
- Name (Login)
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
- Title
  Required
- Body
- Head
  Required
- Base
  Required
- Instant_merge
Action
Search or write

For AI agents & developers

Use Freshdesk and GitHub with AI agents and code

Beyond Zap workflows. Call Freshdesk and GitHub actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Freshdesk and GitHub actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Add Notes to a Ticket
Add Labels to Issue

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Freshdesk and GitHub actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* freshdesk / github action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

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G2 Badge - Leader Mid-Market - Winter 2024

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use Freshdesk and GitHub

Track GitHub activity in Freshdesk

Maintain clarity on development progress for customers by bridging GitHub and Freshdesk. When a new issue is resolved on GitHub, Zapier can automatically update the related Freshdesk ticket, keeping clients informed and promoting transparency.

Business Owner

Try it

Create GitHub issues for Freshdesk tickets

Streamline bug reporting during customer support. When a Freshdesk ticket is tagged as a bug, Zapier can automatically create a GitHub issue, ensuring engineers have visibility into customer-reported issues with reduced manual input.

Engineering

Try it

Link Freshdesk tickets to GitHub issues

Ensure seamless tracking of customer issues by linking Freshdesk customer tickets to GitHub development issues. When a new ticket is opened in Freshdesk, Zapier can automatically create a corresponding issue in GitHub, enabling project managers to coordinate with their development teams more effectively.

Project Management

Try it

Learn how to automate Freshdesk on the Zapier blog

Learn how to automate GitHub on the Zapier blog

Make work flow with AI

Level up your Freshdesk to GitHub integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

Mojo Helpdesk

Customer Support

About GitHub

GitHub is the perfect place to share code and work collaboratively on private and open source software.

Learn moreLearn moreHelpHelp

Related categories

Developer Tools

Similar apps

Jira Software Server

Project Management

Azure DevOps

Developer Tools, Microsoft

GitLab

Developer Tools

Connect Freshdesk and GitHub to power AI-driven automation

Launch your first automated workflow

Create GitHub issues for new Freshdesk tickets

Create GitHub issues for updated tickets on Freshdesk

Create GitHub issues for new Freshdesk tickets

Create GitHub issues for updated tickets on Freshdesk

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use Freshdesk and GitHub with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Practical ways you can use Freshdesk and GitHub

Track GitHub activity in Freshdesk

Create GitHub issues for Freshdesk tickets

Link Freshdesk tickets to GitHub issues

Learn how to automate Freshdesk on the Zapier blog

Simplify customer support with Zapier's Freshdesk integration

Learn how to automate GitHub on the Zapier blog

4 GitHub automation ideas

Make work flow with AI

Connect Freshdesk to GitHub on the world's largest no-code automation platform