Connect Freshdesk and Zendesk to unlock the power of automation
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Set up your first integration
Quickly connect Freshdesk to Zendesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Freshdesk with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Freshdesk and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant - New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerInstant - Update Contact
Triggers when a user is updated.
Try ItTriggerInstant - NameRequired
- Description
- Notes
- Domains
ActionWrite
- New Contact
Triggers when a new customer is created.
Try ItTriggerInstant - Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
ActionWrite
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Practical ways you can use Freshdesk and Zendesk
Update Freshdesk tickets from Zendesk activity
When there is a new comment or update on a ticket in Zendesk, Zapier updates the corresponding ticket in Freshdesk for Customer Support Ops. This promotes consistent ticket handling across platforms and avoids redundant updates.
Customer Support Ops
Sync Freshdesk tickets to Zendesk
When a new ticket is added in Freshdesk, Zapier automatically generates a corresponding ticket in Zendesk. This ensures IT teams using different support tools stay aligned and can handle issues without switching platforms.
ITLog new Zendesk tickets in Freshdesk
Whenever a new ticket is created in Zendesk, Zapier creates a matching ticket in Freshdesk for Sales Ops teams tracking customer inquiries across both platforms. This keeps all correspondence accounted for in one place and reduces workload duplication.
Sales OpsLearn how to automate Freshdesk on the Zapier blog
Learn how to automate Zendesk on the Zapier blog
Frequently Asked Questions about Freshdesk + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Zendesk
How can I integrate Freshdesk with Zendesk?
We can integrate Freshdesk with Zendesk using automation tools like Zapier. By setting up workflows or "Zaps," you can automatically sync data between the two platforms, enabling actions in Zendesk triggered by events in Freshdesk and vice versa.
What kind of data can be synced between Freshdesk and Zendesk?
Our integration allows synchronization of various data types, including support tickets, contacts, and companies. For instance, when a new ticket is created in Freshdesk, a corresponding ticket can be automatically generated in Zendesk.
How do triggers and actions work in the integration process?
In our system, triggers specify the event that initiates an automated workflow. For example, creating a new ticket in Freshdesk could trigger an action to create or update a ticket in Zendesk.
Can I customize the fields that are synced during the integration?
Yes, we allow customization of specific fields during the integration setup. You can map which fields from Freshdesk correspond to fields in Zendesk, ensuring that critical information is preserved accurately across systems.
Are there any limitations to integrating Freshdesk with Zendesk?
While most standard functionalities are supported, certain advanced features like custom objects might require additional configuration or may not be directly supported through our integrations platform.
What should I do if my integration isn't working as expected?
If you encounter issues with your integration, you should first check that all configurations are correctly set up. Reviewing connection settings and trigger actions is essential. If problems persist, our support team is available to assist you further.
Is it possible to trigger multiple actions from a single event when integrating Freshdesk and Zendesk?
Yes, with our automation setup, a single trigger event such as creating a new contact on Freshdesk can carry out multiple actions within Zendesk like updating profiles or sending notifications.
