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Freshdesk + Zendesk

Create new Freshdesk tickets from new Zendesk tickets

Easily keep track of customer interactions across multiple platforms with this efficient workflow. When a new ticket is filed in Zendesk, it will immediately generate a corresponding ticket in Freshdesk. This ensures you never miss an important customer update, irrespective of the platform it originates from. Seamlessly integrate your customer service experience across these two platforms and manage your interactions in one place.

Easily keep track of customer interactions across multiple platforms with this efficient workflow. When a new ticket is filed in Zendesk, it will immediately generate a corresponding ticket in Freshdesk. This ensures you never miss an important customer update, irrespective of the platform it originates from. Seamlessly integrate your customer service experience across these two platforms and manage your interactions in one place.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is created. Optionally select an organization.

    TriggerScheduled
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
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    • ViewRequired

    Trigger
    Scheduled
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    • Tags

    Trigger
    Instant
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    • Ticket (Required for non-admins)

    Trigger
    Scheduled
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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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Related categories

  • Customer Support

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