• Freshdesk logoFreshdesk logo
  • Microsoft Outlook logoMicrosoft Outlook logo

Freshdesk + Microsoft Outlook Integrations

How to connect Freshdesk + Microsoft Outlook

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  • Freshdesk triggers, actions, and search
    New Ticket
    Triggers when there is a new ticket is created in Freshdesk.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    New Contact
    Triggers when a new customer is created.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    New Ticket Note
    Triggers when a Note is added to a Ticket.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Update Ticket
    Triggers when a Ticket is updated.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Update Contact
    Triggers when a user is updated.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Add Notes to a Ticket
    Add Private or Public notes to a Freshdesk Support Ticket.
    Action
    Write
  • Freshdesk triggers, actions, and search
    Create Company
    Allows you to create a Company entry in Freshdesk.
    Action
    Write
  • Freshdesk triggers, actions, and search
    Create Forum
    Creates a Forum under a Category.
    Action
    Write
  • Freshdesk

    Creates a Forum Category.

    Scheduled

    Action

  • Freshdesk

    Create a new Forum Topic on Freshdesk Forums.

    Scheduled

    Action

  • Freshdesk

    Create a ticket in Freshdesk for your domain.

    Scheduled

    Action

  • Freshdesk

    Allows you to create a User/Customer in Freshdesk for your support domain.

    Scheduled

    Action

  • Freshdesk

    Finds an existing customer or a potential customer that has raised a ticket.

    Scheduled

    Action

  • Freshdesk

    Find a ticket by ID.

    Scheduled

    Action

  • Microsoft Outlook

    Triggers at a specified time before an event in your calendar starts.

    Scheduled

    Trigger

  • Microsoft Outlook

    Triggers when a new event is created in your calendar.

    Scheduled

    Trigger

  • Microsoft Outlook

    Triggers when a new contact is added to your account

    Scheduled

    Trigger

  • Microsoft Outlook

    Triggers when a new e-mail is received in your inbox.

    Scheduled

    Trigger

  • Microsoft Outlook

    Triggers when an event is updated.

    Scheduled

    Trigger

  • Microsoft Outlook

    Create an event in the calendar of your choice.

    Scheduled

    Action

  • Microsoft Outlook

    Creates a new contact.

    Scheduled

    Action

  • Microsoft Outlook

    Creates a draft of an email that can then be reviewed and sent out.

    Scheduled

    Action

  • Microsoft Outlook

    Send an email from your Outlook account.

    Scheduled

    Action

  • Microsoft Outlook

    Updates a contact.

    Scheduled

    Action

  • Microsoft Outlook

    Search for a contact.

    Scheduled

    Action

  • Microsoft Outlook

    this is the description.

    Scheduled

    Action

How Freshdesk + Microsoft Outlook Integrations Work

  1. Step 1: Authenticate Freshdesk and Microsoft Outlook.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.

Freshdesk Tutorials

Microsoft Outlook Tutorials

freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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microsoft-outlook logo
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About Microsoft Outlook

Microsoft Outlook is a web-based suite of webmail, contacts, tasks, and calendaring services.
Learn more

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