Top companies trust Zapier to automate work that solves their unique business problems—no coding required.
How Zapier works
Zapier makes it easy to integrate Freshdesk with Microsoft Outlook - no code necessary. See how you can get setup in minutes.
100%
Help
Freshdesk
Freshdesk
1. Choose trigger event
Microsoft Outlook
Microsoft Outlook
2. Choose action
1. Select the event
Setup
Test
Freshdesk
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.
Add your action
An action happens after the trigger—such as "Add Attendees to Calendar Event" in Microsoft Outlook.
You’re connected!
Zapier seamlessly connects Freshdesk and Microsoft Outlook, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Create a new record or update an existing record in your app.
Shared Mailbox
Destination Folder
Required
Email ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Contact Folder
First Name
Required
Last Name
EmailAddresses
BusinessPhones
HomePhones
MobilePhone
JobTitle
CompanyName
Department
Business Website URL
FileAs
PersonalNotes
Street
City
State
Postal Code
Country or Region
Street
City
State
Postal Code
Country or Region
Street
City
State
Postal Code
Country or Region
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Shared Mailbox
Email ID
Required
To Email(s)
CC Email(s)
BCC Email(s)
Reply-To Email
Subject
Body Format
Body
Attachment
Action for Files Larger Than 150MB
Reply to All
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Contact to Delete
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Event
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Send From (Shared Mailbox)
Email ID
Required
To Recipients
Required
Comment
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Email ID
Required
Destination Folder
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Email ID
Required
Comment
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Send From (Shared Mailbox)
To Email(s)
Required
CC Email(s)
BCC Email(s)
Reply-To Email
Subject
Required
Body Format
Required
Body
Required
Attachments
Action for Files Larger Than 150MB
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Event
Subject
Start Date & Time
End Date & Time
All Day Event?
Is Online Meeting?
Hide attendees list?
Description
Show me as Free or Busy
The importance of the event
Merge with existing attendees?
Attendees
Categories
Location
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Stop on error
Required
HTTP Method
Required
URL
Required
Query string parameters
Additional request headers
Body
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Contact Folder
First Name
Last Name
Email
Action
This is an event a Zap performs.
Search
Find existing data in your app
Folder_info
Folder
Required
Search Terms
From Address
Start Date
End Date
Action
This is an event a Zap performs.
Search
Find existing data in your app
Shared Mailbox
Email ID
Required
Attachment ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Contact Folder
First Name
Required
Last Name
Email
BusinessPhones
HomePhones
MobilePhone
JobTitle
CompanyName
Department
Business Website URL
FileAs
PersonalNotes
Street
City
State
Postal Code
Country or Region
Street
City
State
Postal Code
Country or Region
Street
City
State
Postal Code
Country or Region
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
For AI agents & developers
Use Freshdesk and Microsoft Outlook with AI agents and code
Beyond Zap workflows. Call Freshdesk and Microsoft Outlook actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Freshdesk and Microsoft Outlook actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Notes to a Ticket
Add Attendees to Calendar Event
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023
93%
Customers who say using Zapier has made them better at their job
25m
Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap
Practical ways you can use Freshdesk and Microsoft Outlook
Send email alert for new Freshdesk tickets
When a new ticket is created in Freshdesk, Zapier notifies Microsoft Outlook by sending an email. This helps customer support teams stay on top of issues by ensuring timely ticket acknowledgment and response.
Whenever a ticket is updated in Freshdesk, Zapier creates or updates a corresponding calendar event in Microsoft Outlook. This ensures IT teams have clear timelines for task tracking and resolution.
Create Freshdesk tickets based on flagged emails in Outlook
When an email is flagged in Outlook, Zapier creates a new Freshdesk ticket. This is useful for marketing teams who need to prioritize customer outreach tasks or address critical marketing queries across departments.
Learn how to automate Freshdesk on the Zapier blog
Learn how to automate Microsoft Outlook on the Zapier blog
Make work flow with AI
Level up your Freshdesk to Microsoft Outlook integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Freshdesk + Microsoft Outlook integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Microsoft Outlook
How can I integrate Freshdesk with Microsoft Outlook?
You can integrate Freshdesk with Microsoft Outlook using our platform by setting up triggers and actions. For instance, when a new ticket is created in Freshdesk, a corresponding action can automatically create an event or send an email in Microsoft Outlook.
What triggers are available for use with Freshdesk and Outlook integration?
Triggers you can use include the creation of new tickets, updates to existing tickets, or changes in ticket status within Freshdesk. These triggers can prompt actions such as sending emails or creating calendar events in Outlook.
What actions can be performed in Microsoft Outlook through the Freshdesk integration?
Actions that can be automated in Microsoft Outlook include sending emails, creating calendar events, or updating contact information, all initiated from specific activities occurring in Freshdesk.
Is it possible to update a calendar event in Outlook when a ticket status changes in Freshdesk?
Yes, you can set up a trigger to update an existing calendar event in Outlook whenever there is a change in ticket status within Freshdesk. This ensures your schedule reflects the latest support activities.
Can I automate email responses using the integration between Freshdesk and Outlook?
Absolutely. You can configure the integration so that when specific triggers occur, such as receiving a new customer inquiry on Freshdesk, an automated email response is sent out via Outlook.
How do I ensure contacts are updated across both platforms?
You can sync contact information by setting certain actions to update contact details in Microsoft Outlook whenever there's an addition or modification made within Freshdesk.
Are there limitations on the number of triggers I can set up for this integration?
There might be limitations depending on your subscription plan. However, generally speaking, you can set multiple triggers across various scenarios to ensure seamless operation between Freshdesk and Outllook.
About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
