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Freshdesk + Microsoft Outlook

Create new Freshdesk tickets from new Microsoft Outlook emails

Streamline your customer service process with this workflow. When you receive a new email in Microsoft Outlook, a ticket is created in Freshdesk right away. Save time and improve responsiveness by letting this automated process handle ticket creation for you. Brainpower is better spent resolving issues than in administrative tasks.

Streamline your customer service process with this workflow. When you receive a new email in Microsoft Outlook, a ticket is created in Freshdesk right away. Save time and improve responsiveness by letting this automated process handle ticket creation for you. Brainpower is better spent resolving issues than in administrative tasks.

  1. When this happens...
    Microsoft OutlookMicrosoft Outlook
    New Email

    Triggers when a new e-mail is received in your inbox.

    TriggerScheduled
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Calendar

    • Time BeforeRequired

    • Time Before (Unit)Required

    Trigger
    Scheduled
    Try It
    • Calendar

    Trigger
    Scheduled
    Try It
    • Shared Inbox

    Trigger
    Scheduled
    Try It
  • Microsoft Outlook triggers, actions, and search

    New Flagged Email

    Triggers when a new email is flagged.

    Trigger
    Scheduled
    Try It
    • Parent FolderRequired

    • Child Folder

    Trigger
    Scheduled
    Try It
    • Contact Folder

    Trigger
    Scheduled
    Try It
    • Parent Folder

    • Child Folder

    • Search termsRequired

    • Note

    Trigger
    Scheduled
    Try It
    • Parent Folder

    • Child Folder

    Trigger
    Scheduled
    Try It
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freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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microsoft-outlook logo

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