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Freshdesk + Microsoft Outlook

Update Freshdesk tickets and create related events in Microsoft Outlook

Ensure seamless coordination between your customer service and scheduling with this workflow. Whenever a ticket in Freshdesk gets updated, an event is immediately generated in your Microsoft Outlook calendar. This process facilitates the efficient tracking of all ticket updates without manual input, making team communication and time management smoother and easier.

Ensure seamless coordination between your customer service and scheduling with this workflow. Whenever a ticket in Freshdesk gets updated, an event is immediately generated in your Microsoft Outlook calendar. This process facilitates the efficient tracking of all ticket updates without manual input, making team communication and time management smoother and easier.

  1. When this happens...
    FreshdeskFreshdesk
    Update Ticket

    Triggers when a Ticket is updated.

    TriggerInstant
  2. automatically do this!
    Microsoft OutlookMicrosoft Outlook
    Create Event

    Create an event in the calendar of your choice.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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