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Freshdesk + Microsoft Outlook

Create events in Microsoft Outlook for new tickets in Freshdesk

Streamline your customer service process with this handy automation that links Freshdesk and Microsoft Outlook. The workflow activates when a new ticket is created in Freshdesk, prompting an event creation in your Outlook calendar. This ensures every support ticket is swiftly followed up with a dedicated calendar event in your schedule, helping you stay organized and responsive to customer queries.

Streamline your customer service process with this handy automation that links Freshdesk and Microsoft Outlook. The workflow activates when a new ticket is created in Freshdesk, prompting an event creation in your Outlook calendar. This ensures every support ticket is swiftly followed up with a dedicated calendar event in your schedule, helping you stay organized and responsive to customer queries.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    TriggerInstant
  2. automatically do this!
    Microsoft OutlookMicrosoft Outlook
    Create Event

    Create an event in the calendar of your choice.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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