Freshdesk + Microsoft Outlook

Create tickets in Freshdesk for new emails matching search in Microsoft Outlook

Bring efficiency and organization to your customer service by connecting Microsoft Outlook with Freshdesk. When you receive a new email matching a specified search in Outlook, this workflow swiftly creates a new ticket in Freshdesk. This efficient setup ensures all essential emails are handled properly and in a timely manner, thereby greatly enhancing your customer service performance.

Bring efficiency and organization to your customer service by connecting Microsoft Outlook with Freshdesk. When you receive a new email matching a specified search in Outlook, this workflow swiftly creates a new ticket in Freshdesk. This efficient setup ensures all essential emails are handled properly and in a timely manner, thereby greatly enhancing your customer service performance.

  1. When this happens...
    Microsoft OutlookMicrosoft Outlook
    New Email Matching Search

    Triggers when a new e-mail is received in your inbox that matches a search.

    TriggerScheduled
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

    • Calendar

    • Time BeforeRequired

    • Time Before (Unit)Required

    Trigger
    Scheduled
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    • Parent FolderRequired

    • Child Folder

    Trigger
    Scheduled
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    • Contact Folder

    Trigger
    Scheduled
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    • Parent Folder

    • Child Folder

    • Search termsRequired

    • Note

    Trigger
    Scheduled
    Try It