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  • RingCentral logoRingCentral logo

Freshdesk + RingCentral Integrations

How to connect Freshdesk + RingCentral

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  • Freshdesk triggers, actions, and search
    New Ticket
    Triggers when there is a new ticket is created in Freshdesk.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    New Contact
    Triggers when a new customer is created.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    New Ticket Note
    Triggers when a Note is added to a Ticket.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Update Ticket
    Triggers when a Ticket is updated.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Update Contact
    Triggers when a user is updated.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Add Notes to a Ticket
    Add Private or Public notes to a Freshdesk Support Ticket.
    Action
    Write
  • Freshdesk triggers, actions, and search
    Create Company
    Allows you to create a Company entry in Freshdesk.
    Action
    Write
  • Freshdesk triggers, actions, and search
    Create Forum
    Creates a Forum under a Category.
    Action
    Write
  • Freshdesk

    Creates a Forum Category.

    Scheduled

    Action

  • Freshdesk

    Create a new Forum Topic on Freshdesk Forums.

    Scheduled

    Action

  • Freshdesk

    Create a ticket in Freshdesk for your domain.

    Scheduled

    Action

  • Freshdesk

    Allows you to create a User/Customer in Freshdesk for your support domain.

    Scheduled

    Action

  • Freshdesk

    Finds an existing customer or a potential customer that has raised a ticket.

    Scheduled

    Action

  • Freshdesk

    Find a ticket by ID.

    Scheduled

    Action

  • RingCentral

    Triggers when a call has been ended.

    Scheduled

    Trigger

  • RingCentral

    Triggers when there is a new missed call.

    Scheduled

    Trigger

  • RingCentral

    Triggers when a call has been recorded.

    Scheduled

    Trigger

  • RingCentral

    Triggers when there is a new SMS received.

    Scheduled

    Trigger

  • RingCentral

    Triggers when there is a new SMS sent.

    Scheduled

    Trigger

  • RingCentral

    Triggers when there is a new SMS sent or received.

    Scheduled

    Trigger

  • RingCentral

    Triggers when there is a new incoming voicemail.

    Scheduled

    Trigger

  • RingCentral

    Creates a instant video meeting. Pair with additional action to retrieve Join URI from current action.

    Scheduled

    Action

  • RingCentral

    Starts a 2-legged RingOutCall based on specified from and to numbers.

    Scheduled

    Action

  • RingCentral

    Sends a fax.

    Scheduled

    Action

  • RingCentral

    Sends a SMS message.

    Scheduled

    Action

How Freshdesk + RingCentral Integrations Work

  1. Step 1: Authenticate Freshdesk and RingCentral.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.

Freshdesk Tutorials

RingCentral Tutorials

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freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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ringcentral logo
ringcentral logo

About RingCentral

RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.
Learn more

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