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Frequently Asked Questions about Freshdesk + Shortcut integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Shortcut
How do I set up an integration between Freshdesk and Shortcut?
To set up the integration between Freshdesk and Shortcut, start by logging into both your Freshdesk and Shortcut accounts. Within our platform, select 'Make a Zap' to begin creating a workflow. Choose Freshdesk as the trigger app and configure your desired trigger, such as 'New Ticket.' Next, select Shortcut as the action app and define what you want to happen in response to the trigger, e.g., 'Create Story.' Follow the prompts to authenticate both applications and test your Zap.
What triggers can I use with Freshdesk in this integration?
In this integration, you can use triggers such as 'New Ticket,' 'Updated Ticket,' or 'New Contact' from Freshdesk. These triggers allow you to start workflows whenever these specific events occur within your Freshdesk account.
What actions can be performed in Shortcut upon receiving data from Freshdesk triggers?
When a trigger from Freshdesk activates the Zap, you can perform actions like 'Create Story,' 'Update Story,' or 'Create Comment' within Shortcut. These actions help keep your project management tasks aligned with customer support activities.
Can I disable a specific workflow once it’s been set between Freshdesk and Shortcut?
Yes, you can easily disable any workflow you've set up between Freshdesk and Shortcut within our platform. Simply go to 'My Zaps', locate the specific workflow you'd like to turn off, and switch it off using the toggle button.
How often does data sync between Freshdesk and Shortcut when using this integration?
Data is synced between Freshdesk and Shortcut as soon as the trigger event in Freshdesk is detected. However, bear in mind that there's a slight delay for processing each event based on our system's polling intervals.
What happens if there’s an issue with my integration setup between Freshdesk and Shortcut?
If there’s an issue with your integration setup between Freshdesk and Shortcut, we provide troubleshooting guides within our platform that outline common problems along with solutions. Additionally, our support team is available for further assistance if needed.
Are there any limitations I should know about when integrating these two apps?
While integrating Freshdesk with Shortcut via our platform is quite robust, please note that limited API calls or rate limits imposed by either application could affect data syncing frequency or volume. It's wise to check both platforms’ API documentation for specifics on these limitations.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.