• Freshdesk logoFreshdesk logo
  • ConnectWise Manage logoConnectWise Manage logo

Freshdesk + ConnectWise Manage Integrations

How to connect Freshdesk + ConnectWise Manage

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  • Freshdesk triggers, actions, and search
    New Ticket
    Triggers when there is a new ticket is created in Freshdesk.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    New Contact
    Triggers when a new customer is created.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    New Ticket Note
    Triggers when a Note is added to a Ticket.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Update Ticket
    Triggers when a Ticket is updated.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Update Contact
    Triggers when a user is updated.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Add Notes to a Ticket
    Add Private or Public notes to a Freshdesk Support Ticket.
    Action
    Write
  • Freshdesk triggers, actions, and search
    Create Company
    Allows you to create a Company entry in Freshdesk.
    Action
    Write
  • Freshdesk triggers, actions, and search
    Create Forum
    Creates a Forum under a Category.
    Action
    Write
  • Freshdesk

    Creates a Forum Category.

    Scheduled

    Action

  • Freshdesk

    Create a new Forum Topic on Freshdesk Forums.

    Scheduled

    Action

  • Freshdesk

    Create a ticket in Freshdesk for your domain.

    Scheduled

    Action

  • Freshdesk

    Allows you to create a User/Customer in Freshdesk for your support domain.

    Scheduled

    Action

  • Freshdesk

    Finds an existing customer or a potential customer that has raised a ticket.

    Scheduled

    Action

  • Freshdesk

    Find a ticket by ID.

    Scheduled

    Action

  • ConnectWise Manage

    Triggers when a contact is created or updated.

    Instant

    Trigger

  • ConnectWise Manage

    Triggers when a project is created or updated.

    Instant

    Trigger

  • ConnectWise Manage

    Triggers when a service ticket is created and/or updated.

    Instant

    Trigger

  • ConnectWise Manage

    Triggers when a new territory is created.

    Scheduled

    Trigger

  • ConnectWise Manage

    Creates a new company.

    Scheduled

    Action

  • ConnectWise Manage

    Creates a new contact.

    Scheduled

    Action

  • ConnectWise Manage

    Creates a new service desk or project ticket.

    Scheduled

    Action

  • ConnectWise Manage

    Create a service note or ticket note.

    Scheduled

    Action

  • ConnectWise Manage

    Updates an existing company.

    Scheduled

    Action

  • ConnectWise Manage

    Updates an existing service or project ticket.

    Scheduled

    Action

  • ConnectWise Manage

    Find a company by company identifier.

    Scheduled

    Action

  • ConnectWise Manage

    Find a contact by name, email, or other parameter.

    Scheduled

    Action

  • ConnectWise Manage

    Find a ticket by ID, Summary, or other parameter.

    Scheduled

    Action

  • ConnectWise Manage

    Find a company by Company ID. Optionally, create one if none are found.

    Scheduled

    Action

  • ConnectWise Manage

    Find a contact by name, email, or other parameter. Optionally, create one if none are found.

    Scheduled

    Action

  • ConnectWise Manage

    Find a ticket by ID, Summary, or other parameter. Optionally, create one if none are found.

    Scheduled

    Action

How Freshdesk + ConnectWise Manage Integrations Work

  1. Step 1: Authenticate Freshdesk and ConnectWise Manage.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.

Freshdesk Tutorials

freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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connectwise-manage logo
connectwise-manage logo

About ConnectWise Manage

ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.

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