• Freshdesk logoFreshdesk logo
  • Zoho CRM logoZoho CRM logo

Freshdesk + Zoho CRM Integrations

How to connect Freshdesk + Zoho CRM

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  • Freshdesk triggers, actions, and search
    New Ticket
    Triggers when there is a new ticket is created in Freshdesk.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    New Contact
    Triggers when a new customer is created.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    New Ticket Note
    Triggers when a Note is added to a Ticket.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Update Ticket
    Triggers when a Ticket is updated.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Update Contact
    Triggers when a user is updated.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Add Notes to a Ticket
    Add Private or Public notes to a Freshdesk Support Ticket.
    Action
    Write
  • Freshdesk triggers, actions, and search
    Create Company
    Allows you to create a Company entry in Freshdesk.
    Action
    Write
  • Freshdesk triggers, actions, and search
    Create Forum
    Creates a Forum under a Category.
    Action
    Write
  • Freshdesk

    Creates a Forum Category.

    Scheduled

    Action

  • Freshdesk

    Create a new Forum Topic on Freshdesk Forums.

    Scheduled

    Action

  • Freshdesk

    Create a ticket in Freshdesk for your domain.

    Scheduled

    Action

  • Freshdesk

    Allows you to create a User/Customer in Freshdesk for your support domain.

    Scheduled

    Action

  • Freshdesk

    Finds an existing customer or a potential customer that has raised a ticket.

    Scheduled

    Action

  • Freshdesk

    Find a ticket by ID.

    Scheduled

    Action

  • Zoho CRM

    Triggers when a new contact is created. If you are on a paid plan for the Zoho CRM then it is advisable to use New Module Entry (Instant) trigger.

    Scheduled

    Trigger

  • Zoho CRM

    Triggers when a new lead is created. If you are on a paid plan for the Zoho CRM then it is advisable to use New Module Entry (Instant) trigger.

    Scheduled

    Trigger

  • Zoho CRM

    Triggers instantaneously when any entry is created in the specified module.

    Instant

    Trigger

  • Zoho CRM

    Triggers when a new contact is added or modified in Zoho. If you are on a paid plan for the Zoho CRM then it is advisable to use New/Updated Module Entry (Instant) trigger.

    Scheduled

    Trigger

  • Zoho CRM

    Triggers when a new lead is added or modified in Zoho. If you are on a paid plan for the Zoho CRM then it is advisable to use New/Updated Module Entry (Instant) trigger.

    Scheduled

    Trigger

  • Zoho CRM

    Triggers instantaneously when any entry is created or updated in the specified module.

    Instant

    Trigger

  • Zoho CRM

    Triggers when a new active user is added to your Zoho CRM account.

    Scheduled

    Trigger

  • Zoho CRM

    Triggers instantaneously when a module entry is updated

    Instant

    Trigger

  • Zoho CRM

    Add attachment to the slected Module entry

    Scheduled

    Action

  • Zoho CRM

    Add new tag to existing module entries

    Scheduled

    Action

  • Zoho CRM

    Convert an existing lead to contact and account

    Scheduled

    Action

  • Zoho CRM

    Creates a new entry in a module

    Scheduled

    Action

  • Zoho CRM

    Update existing entry in the selected module

    Scheduled

    Action

  • Zoho CRM

    Relates an entry in this module with an entry in another module

    Scheduled

    Action

  • Zoho CRM

    Create or update module entries

    Scheduled

    Action

  • Zoho CRM

    Finds an entry in a module

    Scheduled

    Action

  • Zoho CRM

    Create contact if contact does not exist

    Scheduled

    Action

  • Zoho CRM

    Create Lead if contact does not exist

    Scheduled

    Action

  • Zoho CRM

    Create module entry if entry does not exist

    Scheduled

    Action

How Freshdesk + Zoho CRM Integrations Work

  1. Step 1: Authenticate Freshdesk and Zoho CRM.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.

Freshdesk Tutorials

freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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About Zoho CRM

Zoho CRM is a web-based CRM designed to attract, retain, and satisfy customers to grow your business.
Learn more

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