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Zapier makes it easy to integrate Help Scout with monday.com - no code necessary. See how you can get setup in minutes.
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Help
Help Scout
Help Scout
1. Choose trigger event
monday.com
monday.com
2. Choose action
1. Select the event
Setup
Test
Help Scout
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "Conversation Assigned" from Help Scout.
Add your action
An action happens after the trigger—such as "Archive Board" in monday.com.
You’re connected!
Zapier seamlessly connects Help Scout and monday.com, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Create a new record or update an existing record in your app.
Board ID
Required
Item ID
Required
New Item Name Value
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board Name
Required
Board Kind
Required
Template Id
Workspace Id
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board ID
Required
Group Name
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board ID
Required
Item Name
Required
Subitem Name
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board ID
Required
Group ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board ID
Required
Group ID
Required
New Group Title
Should add group to top?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board
Required
Item
Required
Group
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board ID
Required
Item ID
Required
Column
Required
File
Required
File Name
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board
Required
Column to Search
Required
Include Subitems?
Action
This is an event a Zap performs.
Search
Find existing data in your app
Board ID
Required
User :
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Board ID
Required
Item ID
Required
Column
Action
This is an event a Zap performs.
Search
Find existing data in your app
Board ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
For AI agents & developers
Use Help Scout and monday.com with AI agents and code
Beyond Zap workflows. Call Help Scout and monday.com actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Help Scout and monday.com actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Note
Archive Board
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Customers who say using Zapier has made them better at their job
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Customers have created over 25 million Zaps on the platform
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The average user takes less than 6 minutes to set up a Zap
Practical ways you can use Help Scout and monday.com
Track customer issues in project boards.
When a new conversation is created in Help Scout, Zapier creates a corresponding item in monday.com. This automation allows business owners to monitor customer issues in a central location, ensuring that no concerns fall through the cracks and that your response rate improves.
When a Help Scout conversation receives updated tags, Zapier sends an update to monday.com. This gives marketing teams a better understanding of common topics brought up in customer feedback, helping fine-tune future campaigns.
When a new customer is created in Help Scout, Zapier adds the customer details as a new item in monday.com. This keeps sales teams updated on onboarding processes and ensures all client progress is reflected within existing workflows.
Learn how to automate Help Scout on the Zapier blog
Learn how to automate monday.com on the Zapier blog
Make work flow with AI
Level up your Help Scout to monday.com integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
