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Help Scout + monday.com

Initiate Help Scout conversations when specific columns values in monday.com boards are updated

Streamline your customer service process with this efficient workflow. Whenever specific column values change in your monday.com board, a new conversation is created in Help Scout. This seamless integration ensures immediate attention to updates, enhancing your team's ability to provide timely, effective customer service. Save time and improve the effectiveness of your support team with this simple automation.

Streamline your customer service process with this efficient workflow. Whenever specific column values change in your monday.com board, a new conversation is created in Help Scout. This seamless integration ensures immediate attention to updates, enhancing your team's ability to provide timely, effective customer service. Save time and improve the effectiveness of your support team with this simple automation.

  1. When this happens...
    monday.commonday.com
    Specific Columns Values Changed in Board

    Triggers when one of the specified columns' value is changed in the selected board

    TriggerInstant
  2. automatically do this!
    Help ScoutHelp Scout
    Create Conversation

    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Board IDRequired

    Trigger
    Instant
    Try It
  • monday.com triggers, actions, and search

    New Board

    Triggers when a new board is created.

    Trigger
    Scheduled
    Try It
    • Board IDRequired

    • Column IDRequired

    Trigger
    Instant
    Try It
    • Board IDRequired

    Trigger
    Instant
    Try It
    • Board IDRequired

    • Column IDsRequired

    Trigger
    Instant
    Try It
    • Board IDRequired

    Trigger
    Instant
    Try It
    • Board IDRequired

    Action
    Write
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn moreHelp

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  • Customer Support

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monday logo
monday logo

About monday.com

monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what needs finished right now.

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