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Help Scout + monday.com

Create Help Scout conversations for new monday.com board items

Efficiently manage your customer support with this automation that connects monday.com to Help Scout. Whenever a new item is added to your monday.com board, a conversation will be created in Help Scout, ensuring that all customer inquiries are handled swiftly and effectively. Stay organized and improve response time by using this workflow to seamlessly bridge the gap between project management and customer support.

Efficiently manage your customer support with this automation that connects monday.com to Help Scout. Whenever a new item is added to your monday.com board, a conversation will be created in Help Scout, ensuring that all customer inquiries are handled swiftly and effectively. Stay organized and improve response time by using this workflow to seamlessly bridge the gap between project management and customer support.

  1. When this happens...
    monday.commonday.com
    New Item in Board

    Triggers when an item is created in a specific board.

    TriggerInstant
  2. automatically do this!
    Help ScoutHelp Scout
    Create Conversation

    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Board IDRequired

    Trigger
    Instant
    Try It
  • monday.com triggers, actions, and search

    New Board

    Triggers when a new board is created.

    Trigger
    Scheduled
    Try It
    • Board IDRequired

    • Column IDRequired

    Trigger
    Instant
    Try It
    • Board IDRequired

    Trigger
    Instant
    Try It
    • Board IDRequired

    • Column IDsRequired

    Trigger
    Instant
    Try It
    • Board IDRequired

    Trigger
    Instant
    Try It
    • Board IDRequired

    Action
    Write
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn moreHelp

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  • Customer Support

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monday logo
monday logo

About monday.com

monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what needs finished right now.

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