Customer's email. Please note that if there is existing customer with this email, this action will end up with an error.

Phone entry - the left input is the email type or location. Supported values are fax, home, mobile,other,pager,work.

Chat handle entry - the left input is the chat handle type or location.aim, gtalk, icq, msn, other, qq, skype, xmpp, yahoo.

Social profile entry - the left input is the account type, supported values are aboutme, facebook ,flickr,forsquare, google, googleplus, linkedin, other, quora, tungleme, twitter, youtube.

URL of a website associated with the customer.

Information about the customers. The value is displayed as Notes in the Help Scout UI.

Following fields form a customer's address. The fields are optional but once you enter information into one field, you need to fill all other fields with the exception of address lines.

Customer ID for which you are updating properties. You can use Find Customer to get the customer ID or get the ID from a different source (New Customer trigger for example).

User's email.

Email address of the user whose report you'd like to get.

The field will be used to filter the conversations. Please note that the search is not using an exact match - for example Work will match subject Healthy Work as well.

Matches any email in to, cc, bcc or a email of a customer associated with the conversation.

Advanced custom query as defined in the API documentation. For example modifiedAt:[NOW-1HOUR] only matches conversation modified less than hour ago. This query is not validated, if you get it wrong, it might get unexpected results - invalid query is ignored. You can add multiple conditions joined by AND or OR. Example number:1234 AND customerIds:100.

Customer can be defined either via email or via ID. One of the fields must be set.

ID of the customer. To be used together with Find Customer search or Create Customer action. Either this Customer ID or email must be defined..

Email of the customer. Either this email or customer ID must be defined..

User who is sending the reply thus only applicable for reply and draft thread types.

Select type of the thread. Not all types are equal, only reply, draft and customer can have cc and bcc.

Reply sends email to customer (unless the imported flag is used), all the other types are from the customer.

The conversation text. You can use HTML markup.

When set, the conversation will not cause external effects - it won't send emails and notifications.

Triggers Auto Reply feature if it's enabled.

If no, only messages sent by users will trigger the Zap. If yes, messages sent by users and slackbots will trigger the Zap.

Warning: Slackbots don't have profiles. If yes, don't depend on user profile information being present. Also, avoid Zap loops where Zaps trigger and post slackbot messages to the same channel!

Only channels you are a member of will appear in this list. If you can't find your channel, click the Load More button or switch to the Custom tab and enter the channel's ID. Once live, the trigger will work even if you are not a member of the channel. Note: This trigger only supports attachment information for messages generated by bots. If you need to retrieve attachment information from non-bots, see this help document.

If no, only messages sent by users will trigger the Zap. If yes, messages sent by users and slackbots will trigger the Zap.

Warning: Slackbots don't have profiles. If yes, don't depend on user profile information being present. Also, avoid Zap loops where Zaps trigger and post slackbot messages to the same channel!

Only channels you are a member of will appear in this list. If you can't find your channel, click the Load More button or switch to the Custom tab and enter the channel's ID. Once live, the trigger will work even if you are not a member of the channel.

Trigger on files created by a single user.

Trigger when files are shared with you. Please note that this will trigger on created files as well.

Only channels you are a member of will appear in this list. If you can't find your channel, click the Load More button or switch to the Custom tab and enter the channel's ID. Once live, the trigger will work even if you are not a member of the channel.

If no, only messages sent by users will trigger the Zap. If yes, messages sent by users and slackbots will trigger the Zap.

Warning: Slackbots don't have profiles. If yes, don't depend on user profile information being present. Also, avoid Zap loops where Zaps trigger and post slackbot messages to the same channel!

Only triggers when this reaction is added to a message. Use the dropdown to select one of your team's custom emoji or select Use a Custom Value and enter the name of a standard emoji. Use this cheat sheet for reference and be sure not to include the colons. Note that you cannot use an emoji's alias in this field.

Only triggers on reactions added on messages in this public channel. Only channels you are a member of will appear in this list. If you can't find your channel, click the Load More button or switch to the Custom tab and enter the channel's ID. Once live, the trigger will work even if you are not a member of the channel.

Only triggers on reactions added by this user.

Toggle to send to multiple users.

Specify text of the message to send. Check out the formatting help doc for advanced options.

If you choose no, this message will appear to come from you. Direct messages are always sent by bots.

Specify the bot name which appears as a bold username above the message inside Slack. Defaults to Zapier. When using Schedule At, this field will be ignored by slack.

Either an image url or an emoji available to your team (surrounded by :). For example, https://site.com/icon_256.png or :robot_face:. When using Schedule At, this field will be ignored by slack.

If you choose yes, a link to this Zap will be added to the end of the message, making it easy for you and your team to edit the Zap with one click.

If specified, this will upload the given image URL to Slack and attach it to the message separately.

Should Slack try to automatically expand links in this message? For example: turn a YouTube link into a playable widget.

If no, any usernames and channels mentioned won't be linked (or mentioned). Also affects @channel and @group. Unfortunately, @here notifications cannot be sent by Zapier.

Schedule the message to be posted later. Cannot be more than 120 days in the future. If you do schedule a message, rather than post it immediately, this Zap step will not return a ts or permalink field. This option does not support Bot Name and Bot Icon customization and will default to Zapier as bot name and icon.

Only channels you are a member of will appear in this list. If you can't find your channel, click the Load More button or switch to the Custom tab and enter the channel's ID. Once live, the trigger will work even if you are not a member of the channel.

Specify text of the message to send. Check out the formatting help doc for advanced options.

If you choose no, this message will appear to come from you. Direct messages are always sent by bots.

Specify the bot name which appears as a bold username above the message inside Slack. Defaults to Zapier. When using Schedule At, this field will be ignored by slack.

Either an image url or an emoji available to your team (surrounded by :). For example, https://site.com/icon_256.png or :robot_face:. When using Schedule At, this field will be ignored by slack.

If you choose yes, a link to this Zap will be added to the end of the message, making it easy for you and your team to edit the Zap with one click.

If specified, this will upload the given image URL to Slack and attach it to the message separately.

Should Slack try to automatically expand links in this message? For example: turn a YouTube link into a playable widget.

If no, any usernames and channels mentioned won't be linked (or mentioned). Also affects @channel and @group. Unfortunately, @here notifications cannot be sent by Zapier.

Schedule the message to be posted later. Cannot be more than 120 days in the future. If you do schedule a message, rather than post it immediately, this Zap step will not return a ts or permalink field. This option does not support Bot Name and Bot Icon customization and will default to Zapier as bot name and icon.

Include a file to send along with your message. NOTE: Bot names/icons cannot be customized when sending a File.

If you want this to be part of a thread, you'll need the timestamp (Ts) of the parent message. For example: 1345232312616.1231232.

If you get the message from a trigger, select "use a custom value" from the dropdown and connect accordingly by selecting the Ts field.

Otherwise, add a search step and fetch the message you want.

If true, posts in the thread and channel. See here for more info. Ignored unless the message is part of a thread.

Fields left blank will be ignored.

Fields left blank will be ignored.

Fields left blank will be ignored.

Changing a user's email address will send an email to both the old and new addresses, and also post a slackbot to the user informing them of the change.

Update selected values on this user's profile. This argument may only be specified by team admins on paid teams. Defaults to your status, when blank.

Note: Zapier's Slack app supports a limited set of OAuth scopes/permissions, thus many of Slack's API endpoints aren't currently feasible.

API docs for Slack are located here https://api.slack.com/methods

Requests can only be made to domains associated by this application.

These params will be URL-encoded and appended to the URL when making the request.

Authentication headers are included automatically

Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism.

Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, {"foo": "bar"} is perfectly valid.

Search is case-insensitive

For most responses, we prettify the result we get from Slack. If we're missing a field you're expecting, set this to true

We search the normalized name, so don't worry about accents

For most responses, we prettify the result we get from Slack. If we're missing a field you're expecting, set this to true

Conversation ID of the conversation you are replying to. You can use Find Conversation to get the conversation ID or get the ID from a different source (New Conversation trigger for example).

ID of the customer you're replying to. If you used Find Conversation before to lookup the conversation, you can now set the Customer ID as a custom value. You can also use Find Customer step to resolve the customer by ID. The dropdown shows several recent customers and should only be used a last resort when you'r replying to a predefined static customer ID.

Text of the note. You can use HTML markup.

User who is sending the reply. The user must be authorized to access the mailbox where the conversation in question exists, otherwise error will be returned.

If set, the reply won't be sent to the user and a draft reply will be created instead.

The field will be used to filter the conversations. Please note that the search is not using an exact match - for example Work will match subject Healthy Work as well.

Matches any email in to, cc, bcc or a email of a customer associated with the conversation.

Advanced custom query as defined in the API documentation. For example modifiedAt:[NOW-1HOUR] only matches conversation modified less than hour ago. This query is not validated, if you get it wrong, it might get unexpected results - invalid query is ignored. You can add multiple conditions joined by AND or OR. Example number:1234 AND customerIds:100.

Email address of the user whose report you'd like to get.

Email address of the user whose report you'd like to get.

Customer's email. Please note that if there is existing customer with this email, this action will end up with an error.

Phone entry - the left input is the email type or location. Supported values are fax, home, mobile,other,pager,work.

Chat handle entry - the left input is the chat handle type or location.aim, gtalk, icq, msn, other, qq, skype, xmpp, yahoo.

Social profile entry - the left input is the account type, supported values are aboutme, facebook ,flickr,forsquare, google, googleplus, linkedin, other, quora, tungleme, twitter, youtube.

URL of a website associated with the customer.

Information about the customers. The value is displayed as Notes in the Help Scout UI.

Following fields form a customer's address. The fields are optional but once you enter information into one field, you need to fill all other fields with the exception of address lines.

Choose yes to trigger when someone creates a new name for an existing emoji.

Linked mentions of this user will trigger the zap. Make sure to specify a value for one or both of username or a highlight word. Specifying both a username and a highlight word means that both the linked username and word need to be included in a message to trigger the zap.

Mentions of this word will trigger the zap. Case insensitive. Make sure to specify a value for one or both of username or a highlight word. Specifying both a username and a highlight word means that both the linked username and word need to be included in a message to trigger the zap.

If no, only messages sent by users will trigger the Zap. If yes, messages sent by users and slackbots will trigger the Zap.

Warning: Slackbots don't have profiles. If yes, don't depend on user profile information being present. Also, avoid Zap loops where Zaps trigger and post slackbot messages to the same channel!

The actual reminder text that should be sent to yourself or a user. To include URLs, Slack uses this syntax.

Slack parses natural language like "in 15 minutes" or "every Thursday". Times are relative to when the Zap actually runs.

Pick a user to remind. If you pick no one, you will be reminded.

Only channels you are a member of will appear in this list. If you can't find your channel, click the Load More button or switch to the Custom tab and enter the channel's ID. Once live, the trigger will work even if you are not a member of the channel.

Specify text of the message to send. Check out the formatting help doc for advanced options.

If you choose no, this message will appear to come from you. Direct messages are always sent by bots.

Specify the bot name which appears as a bold username above the message inside Slack. Defaults to Zapier. When using Schedule At, this field will be ignored by slack.

Either an image url or an emoji available to your team (surrounded by :). For example, https://site.com/icon_256.png or :robot_face:. When using Schedule At, this field will be ignored by slack.

If you choose yes, a link to this Zap will be added to the end of the message, making it easy for you and your team to edit the Zap with one click.

If specified, this will upload the given image URL to Slack and attach it to the message separately.

Should Slack try to automatically expand links in this message? For example: turn a YouTube link into a playable widget.

If no, any usernames and channels mentioned won't be linked (or mentioned). Also affects @channel and @group. Unfortunately, @here notifications cannot be sent by Zapier.

Schedule the message to be posted later. Cannot be more than 120 days in the future. If you do schedule a message, rather than post it immediately, this Zap step will not return a ts or permalink field. This option does not support Bot Name and Bot Icon customization and will default to Zapier as bot name and icon.

Include a file to send along with your message. NOTE: Bot names/icons cannot be customized when sending a File.

If you want this to be part of a thread, you'll need the timestamp (Ts) of the parent message. For example: 1345232312616.1231232.

If you get the message from a trigger, select "use a custom value" from the dropdown and connect accordingly by selecting the Ts field.

Otherwise, add a search step and fetch the message you want.

If true, posts in the thread and channel. See here for more info. Ignored unless the message is part of a thread.

Name for the channel to be created. Channel names are normalized by converting to lowercase, replacing any non-allowed characters with hyphens or underscore, and truncating to 80 characters.

Slack will auto-link @names and #channels where applicable.

Leave empty to clear.

Use any emoji that's available in your Slack team, with leading and trailing :.

If emoji is blank when text isn't, :speech_balloon: is used by default. If both text and emoji are empty, your status will be cleared.

Provide a specific date & time for this status to expire. Statuses will not expire by default.

You can also specify a duration for this status by entering in a value like in 60 minutes, for example. Check out other ways you can use this field here.

Search query to use for finding matching messages. See the Slack Search Documentation for more information on constructing a query.

Sort messages by their match strength or by their date. Default is score.

Sort matching messages in ascending or descending order. Default is descending.

Search is case-insensitive

For most responses, we prettify the result we get from Slack. If we're missing a field you're expecting, set this to true

The leading @ is optional

For most responses, we prettify the result we get from Slack. If we're missing a field you're expecting, set this to true