Help Scout

Help Scout Help & Support

  • How to Get Started with Help Scout
  • Popular Things To Do With Help Scout
  • Common Problems with Help Scout

How to Get Started with Help Scout

When you start creating a Help Scout Zap, you will be asked to connect your Help Scout account.

You’ll now be asked to log into your Help Scout account (unless you are already logged in).

Next you will be asked to let Zapier access your Help Scout account, click Authorize.

If all steps were successful your Help Scout account will now be successfully connected.

Popular Things To Do With Help Scout

Turn new assigned conversations in Help Scout into Asana tasks

Help Scout + Asana

Try It

Create Help Scout conversations from new Google Sheets rows

Google Sheets + Help Scout

Share new Help Scout assigned conversations in Slack

Help Scout + Slack

Get Slack notifications for new Help Scout conversations

Help Scout + Slack

Turn Help Scout conversations into Trello cards

Help Scout + Trello

Turn new assigned conversations in Help Scout into Trello Cards

Help Scout + Trello

Common Problems with Help Scout

Unable to get a customer's email address#

When using the New Customer trigger, although an 'Items Email' field may appear as an option for your action step, Help Scout does not send us the email address of the new customer.

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