Connect Asana and Help Scout to power AI-driven automation

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Choose a Trigger

Choose an Action

Launch your first automated workflow

Start with a template that brings Asana and Help Scout together. Build enterprise-grade automation in minutes.

Our most popular template

Turn new assigned conversations in Help Scout into Asana tasks
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Help Scout + Asana
Create Asana tasks from Help Scout conversations
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Help Scout + Asana
Create Asana tasks from new tags updated in Help Scout
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Help Scout + Asana
Create tasks in Asana when new conversations are assigned in Help Scout
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Help Scout + Asana
Update and manage tasks in Asana when tags are updated in Help Scout
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Help Scout + Asana
Create tasks in Asana for new conversations created in Help Scout
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Help Scout + Asana

Turn new assigned conversations in Help Scout into Asana tasks

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Help Scout + Asana

Create Asana tasks from Help Scout conversations

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Help Scout + Asana

Create Asana tasks from new tags updated in Help Scout

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Help Scout + Asana

Create tasks in Asana when new conversations are assigned in Help Scout

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Help Scout + Asana

Update and manage tasks in Asana when tags are updated in Help Scout

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Help Scout + Asana

Create tasks in Asana for new conversations created in Help Scout

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Help Scout + Asana

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Asana with Help Scout - no code necessary. See how you can get setup in minutes.

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Help

1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Completed Task" from Asana.

Add your action

An action happens after the trigger—such as "Add Note" in Help Scout.

You’re connected!

Zapier seamlessly connects Asana and Help Scout, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Workspace
- Project
Trigger
Polling
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- Workspace
  Required
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Task
- Workspace
Trigger
Polling
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- Workspace
  Required
- Project
  Required
Trigger
Instant
Try It
- Workspace
  Required
- Project
  Required
Trigger
Instant
Try It

- Workspace
  Required
- Project
  Required
Trigger
Instant
Try It
- Workspace
  Required
- Project
  Required
- Trigger on subtasks?
- Disclaimer
Trigger
Instant
Try It

New Workspace/Organization
Triggered when you add a new workspace/organization.
Trigger
Polling
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- Task ID
  Required
- Workspace
  Required
- Project
  Required
- Section
  Required
- Position in Section
- Before/After Task ID
Action
Write
- Helptext
- Workspace
- Project
- Tag
- Name
  Required
- Task Fields
Action
Write
- Workspace / Organization
  Required
- Project
  Required
- Section Name
  Required
- Section to Insert After
- Section to Insert Before
Action
Write
- Copy
- Workspace
  Required
- Project
- Task Template
  Required
- Task Name
Action
Write
- Workspace
  Required
- Team
- Name
  Required
- Notes
  Required
Action
Write
- Workspace
  Required
- Project
  Required
- Task
  Required
- Text
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Workspace
- Name
  Required
Action
Search
- Workspace
  Required
- Project
  Required
- Section Name
  Required
Action
Search
- Workspace
- Project
- Task ID
  Required
- Maximum Results
- Comment Order
Action
Search
- Premium_user_help_text
- Workspace ID
  Required
- Projects (Any)
- Search Text
- Limit
- Is Subtask?
- Is Completed?
- Sort By
- Sort Ascending?
- Has Attachment?
- Is Blocking?
- Is Blocked?
- Created After
- Created Before
- Modified After
- Modified Before
- Task Type
- Custom_fields_help_text
Action
Search
- Email Address or ID
  Required
Action
Search
- Workspace
  Required
- Name
  Required
- Team
- Notes
  Required
Action
Search or write
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
Trigger
Polling
Try It
- Conversation ID
  Required
- Text
  Required
- User
Action
Write
- First Name
  Required
- Last Name
  Required
- Email
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Write
- Customer
  Required
Action
Write
- Email
  Required
Action
Search
- Email
  Required
Action
Search
- User's Email
  Required
Action
Search
- Subject
  Required
- Mailbox
- Assigned User
- Tag
- Status
  Required
- Email
- Custom Query
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Assigned User
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Search or write

- Workspace
  Required
- Project
  Required
Trigger
Instant
Try It
- Workspace
  Required
Trigger
Instant
Try It
- Workspace
  Required
- Project
  Required
Trigger
Instant
Try It
New Tag Created
Triggered when you create a new tag.
Trigger
Polling
Try It
- Workspace
  Required
- Project
  Required
- Section
  Required
Trigger
Instant
Try It
- Workspace / Organization
  Required
Trigger
Polling
Try It
- Workspace / Organization
Trigger
Polling
Try It
- Task ID
  Required
- Tag
  Required
Action
Write
- Project
  Required
- Task
  Required
- File
  Required
Action
Write
- Workspace or Organization
- Project Template
  Required
- Project Name
  Required
- Privacy Setting
Action
Write
- Workspace
  Required
- Parent Task
  Required
- Name
- Description
- Is the description rich text?
- Mark Task as complete?
- Mark Task as liked?
- Assignee
- Followers
- Tags
- Custom_field_info
Action
Write
- Workspace
  Required
- Task Name
  Required
- Task Description
- Enable Rich Text Formatting
- Assignee
- Followers
- Tags
- Mark Task as complete?
- Mark Task as liked?
- Custom_field_info
Action
Write
- Task ID
  Required
- Tag
  Required
Action
Write
- Workspace
- Task ID
  Required
- Mark as Complete
- Mark as Liked
- Task Name
- Assignee
- Followers
- Tags
- Description
- Use Rich Text Formatting
- Custom_field_info
Action
Write
- Workspace
  Required
- Project
  Required
- Completed Since (Includes Incomplete Tasks if Set)
- Limit
Action
Search
- Workspace/Organization
- Team
- Project Name
  Required
- Include Archived Projects
Action
Search
- Workspace
- Project
- Task ID
  Required
- Limit
Action
Search
- Task ID or GID
  Required
Action
Search
- Workspace
  Required
- Project
  Required
- Task Name
  Required
Action
Search
- Email Address or User ID
  Required
Action
Search
- Task ID or GID
  Required
- Workspace
  Required
- Name
- Description
- Is the description rich text?
- Mark Task as complete?
- Mark Task as liked?
- Assignee
- Followers
- Tags
- Custom_field_info
Action
Search or write
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Subject
  Required
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Status
  Required
- Assigned User
- Tag
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Write
- Conversation
  Required
- Customer
  Required
- Text
  Required
- User
- Create as Draft
  Required
Action
Write
- Subject
- Mailbox
- Assigned User
- Tag
- Status
  Required
- Email
- Custom Query
Action
Search
- Name
  Required
Action
Search
- User's Email
  Required
- Date Range Start
  Required
- Date Range End
  Required
Action
Search
- User's Email
  Required
Action
Search
- Email
  Required
- First Name
  Required
- Last Name
  Required
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Search or write

For AI agents & developers

Use Asana and Help Scout with AI agents and code

Beyond Zap workflows. Call Asana and Help Scout actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Asana and Help Scout actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Add Tag to Task
Add Note

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Asana and Help Scout actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* asana / help-scout action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

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G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use Asana and Help Scout

Sync Asana tasks with Help Scout conversations

Business owners can keep their team informed by linking project management and customer support. Whenever a new comment is added to a Help Scout conversation, Zapier will automatically create an Asana task in a specific project. This keeps everyone aligned and reduces communication gaps.

Business Owner

Try it

Log Help Scout activity in Asana projects

When a new Help Scout conversation is created, Zapier can add it as a task in Asana, ensuring IT teams are aware of support requests that might require technical assistance. This streamlines the collaboration between IT and customer support teams, avoiding oversight of important issues.

Try it

Track customer feedback across teams

When a customer provides feedback in Help Scout, Zapier can create a task in Asana to follow up or send it to the marketing team for insights. This workflow bridges the gap between support and marketing, helping teams act on customer insights more effectively.

Marketing & Marketing Ops

Try it

Learn how to automate Asana on the Zapier blog

Learn how to automate Help Scout on the Zapier blog

Make work flow with AI

Level up your Asana to Help Scout integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Asana + Help Scout integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Asana and Help Scout

How can I set up a connection between Asana and Help Scout?

To connect Asana and Help Scout, you'll need to create a Zap that defines how information flows between the two platforms. Start by choosing Asana as your trigger app and Help Scout as your action app, or vice versa. You'll be prompted to authenticate both accounts and permit the integration.

What triggers are available when integrating Asana with Help Scout?

Available triggers include tasks being created or updated in Asana, which can initiate actions like creating a conversation in Help Scout or updating existing tickets with new information.

Can I automate task creation in Asana from Help Scout conversations?

Yes, you can set up an automation where new conversations or specific updates in Help Scout trigger the creation of tasks in Asana. This ensures that follow-ups and actions derived from customer interactions are recorded in your project management tool without manual input.

Is it possible to update a Help Scout ticket when an Asana task status changes?

Absolutely. You can configure a workflow where any change in the status of an Asana task—such as from 'in progress' to 'completed'—automatically updates the associated ticket status or notes in Help Scout.

Do I need any coding skills to integrate Asana and Help Scout?

No coding skills are required. The integration setup is straightforward and involves selecting triggers and actions through our user-friendly interface. Simply follow the prompts in our platform to configure your desired workflows.

Can multiple actions be triggered at once when integrating these apps?

Yes, you can design a workflow where multiple actions occur simultaneously, such as updating a ticket in Help Scout while also notifying a team member via another communication tool whenever an Asana task is moved to a specific section.

How do I troubleshoot issues with my Asana-Help Scout integration?

If you encounter issues, check if both accounts are properly authenticated and review the triggers and actions you've set up for accuracy. Our support team is available to help guide you through any persistent problems.

About Asana

Asana is a leading work management platform that helps teams orchestrate their work, from daily tasks to strategic initiatives. With Asana, organizations have a living system of clarity where everyone can see, discuss, and execute their team’s priorities.

Learn moreLearn moreHelpHelp

Related categories

Project Management

Similar apps

Google Tasks

Google, Task Management

Todoist

Task Management

Toodledo

Task Management

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Tender Support

Customer Support

Freshdesk

Customer Support

Connect Asana and Help Scout to power AI-driven automation

Launch your first automated workflow

Turn new assigned conversations in Help Scout into Asana tasks

Create Asana tasks from Help Scout conversations

Create Asana tasks from new tags updated in Help Scout

Create tasks in Asana when new conversations are assigned in Help Scout

Update and manage tasks in Asana when tags are updated in Help Scout

Create tasks in Asana for new conversations created in Help Scout

Turn new assigned conversations in Help Scout into Asana tasks

Create Asana tasks from Help Scout conversations

Create Asana tasks from new tags updated in Help Scout

Create tasks in Asana when new conversations are assigned in Help Scout

Update and manage tasks in Asana when tags are updated in Help Scout

Create tasks in Asana for new conversations created in Help Scout

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use Asana and Help Scout with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Practical ways you can use Asana and Help Scout

Sync Asana tasks with Help Scout conversations

Log Help Scout activity in Asana projects

Track customer feedback across teams

Learn how to automate Asana on the Zapier blog

Asana automation: 7 ways to automate your workflows

How to create recurring tasks in Asana

How to turn Google Forms entries into tasks and projects

Learn how to automate Help Scout on the Zapier blog

4 ways to automate Help Scout with Zapier

Make work flow with AI

Frequently Asked Questions about Asana + Help Scout integrations

Connect Asana to Help Scout on the world's largest no-code automation platform