Help Scout

Help Scout + Intercom Integrations

In a matter of minutes and without a single line of code, Zapier allows you to connect Help Scout and Intercom, with as many as 66 possible integrations. Are you ready to find your productivity superpowers?

It's easy to connect Help Scout + Intercom and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
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New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

New Conversation

Triggers when a new conversation is created.

Add Note

Adds a note to existing conversation.

New User

Triggers when a new user is created.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

Lead Converted to User

Triggers when a lead converts to a user.

Add/Remove Tag on User

Attach or remove a tag on a specific user.

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Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Intercom is a customer communication platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email.

See Intercom Integrations