• Help Scout logoHelp Scout logo
  • Basecamp 3 logoBasecamp 3 logo

Help Scout + Basecamp 3 Integrations

How to connect Help Scout + Basecamp 3

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  • Help Scout triggers, actions, and search
    Conversation Assigned
    Triggers when a conversation is assigned to agent.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Conversation Created
    Triggers when a new conversation is created.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    New Customer
    Triggers when a new customer is added.
    Trigger
    Scheduled
  • Help Scout triggers, actions, and search
    Tags Updated
    Triggers when conversation tags are updated.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Add Note
    Adds a note to existing conversation.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Conversation
    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Customer
    Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
    Action
    Write
  • Help Scout triggers, actions, and search
    Send Reply
    Replies to a conversation. Please note that this will send actual email to the customer unless
    Action
    Write
  • Help Scout

    Updates a customer's properties.

    Scheduled

    Action

  • Help Scout

    Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

    Scheduled

    Action

  • Help Scout

    Finds customer by email.

    Scheduled

    Action

  • Help Scout

    Find mailbox by name.

    Scheduled

    Action

  • Help Scout

    Finds user by email.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics over a given time range.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current day.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current week.

    Scheduled

    Action

  • Help Scout

    Find or Create Conversation

    Scheduled

    Action

  • Help Scout

    Find or Create Customer

    Scheduled

    Action

  • Basecamp 3

    Triggers when a new basecamp account is created.

    Scheduled

    Trigger

  • Basecamp 3

    Triggers when any activity happens in a basecamp.

    Instant

    Trigger

  • Basecamp 3

    Triggers when a new comment is created in a basecamp.

    Instant

    Trigger

  • Basecamp 3

    Triggers when a new document is created in a folder.

    Scheduled

    Trigger

  • Basecamp 3

    Triggers when a new message is created in a basecamp.

    Instant

    Trigger

  • Basecamp 3

    Triggers when a new person is available in the account.

    Scheduled

    Trigger

  • Basecamp 3

    Triggers when a new project is created.

    Scheduled

    Trigger

  • Basecamp 3

    Triggers when a new schedule entry is created in a basecamp.

    Instant

    Trigger

  • Basecamp 3

    Triggers when a new to-do list is created in a basecamp.

    Instant

    Trigger

  • Basecamp 3

    Triggers when a new to-do is created in a basecamp.

    Instant

    Trigger

  • Basecamp 3

    Triggered when a new upload is added.

    Scheduled

    Trigger

  • Basecamp 3

    Creates a Campfire message.

    Scheduled

    Action

  • Basecamp 3

    Creates a new document in a folder.

    Scheduled

    Action

  • Basecamp 3

    Creates a new message in a message board.

    Scheduled

    Action

  • Basecamp 3

    Creates a new comment in a message.

    Scheduled

    Action

  • Basecamp 3

    Adds or creates a new person to an existing project.

    Scheduled

    Action

  • Basecamp 3

    Creates a new project.

    Scheduled

    Action

  • Basecamp 3

    Creates a new project using a template.

    Scheduled

    Action

  • Basecamp 3

    Creates a new schedule entry in a schedule.

    Scheduled

    Action

  • Basecamp 3

    Creates a new to-do in a to-do list.

    Scheduled

    Action

  • Basecamp 3

    Creates a new to-do list in a to-do set.

    Scheduled

    Action

  • Basecamp 3

    Uploads a new file in a folder.

    Scheduled

    Action

  • Basecamp 3

    Finds a document by name.

    Scheduled

    Action

  • Basecamp 3

    Finds a person by name or email.

    Scheduled

    Action

  • Basecamp 3

    Finds a project by name.

    Scheduled

    Action

  • Basecamp 3

    Finds a to-do list by name.

    Scheduled

    Action

  • Basecamp 3

    Finds or creates a specific document.

    Scheduled

    Action

  • Basecamp 3

    Finds or creates a specific project.

    Scheduled

    Action

  • Basecamp 3

    Finds or creates a specific todo list.

    Scheduled

    Action

How Help Scout + Basecamp 3 Integrations Work

  1. Step 1: Authenticate Help Scout and Basecamp 3.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.

Basecamp 3 Tutorials

help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

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basecamp3 logo
basecamp3 logo

About Basecamp 3

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on.
Learn more

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