• Help Scout logoHelp Scout logo
  • Podio logoPodio logo

Help Scout + Podio Integrations

How to connect Help Scout + Podio

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  • Help Scout triggers, actions, and search
    Conversation Assigned
    Triggers when a conversation is assigned to agent.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Conversation Created
    Triggers when a new conversation is created.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    New Customer
    Triggers when a new customer is added.
    Trigger
    Scheduled
  • Help Scout triggers, actions, and search
    Tags Updated
    Triggers when conversation tags are updated.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Add Note
    Adds a note to existing conversation.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Conversation
    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Customer
    Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
    Action
    Write
  • Help Scout triggers, actions, and search
    Send Reply
    Replies to a conversation. Please note that this will send actual email to the customer unless
    Action
    Write
  • Help Scout

    Updates a customer's properties.

    Scheduled

    Action

  • Help Scout

    Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

    Scheduled

    Action

  • Help Scout

    Finds customer by email.

    Scheduled

    Action

  • Help Scout

    Find mailbox by name.

    Scheduled

    Action

  • Help Scout

    Finds user by email.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics over a given time range.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current day.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current week.

    Scheduled

    Action

  • Help Scout

    Find or Create Conversation

    Scheduled

    Action

  • Help Scout

    Find or Create Customer

    Scheduled

    Action

  • Podio

    Triggers when you add a new app.

    Scheduled

    Trigger

  • Podio

    Triggers instantly when an action happens inside an app which you choose.

    Instant

    Trigger

  • Podio

    Triggers when you add a new item, record or entry to an app (standard or custom).

    Scheduled

    Trigger

  • Podio

    Triggers when you update an existing item, record or entry in an app (standard or custom). Does not trigger on comments.

    Scheduled

    Trigger

  • Podio

    Triggers when you add a new org.

    Scheduled

    Trigger

  • Podio

    Triggers when you add a new space.

    Scheduled

    Trigger

  • Podio

    Triggers whenever there is activity in your stream.

    Scheduled

    Trigger

  • Podio

    Triggers when you add a new task.

    Scheduled

    Trigger

  • Podio

    Triggers when a new view is added.

    Scheduled

    Trigger

  • Podio

    Create a new item, record or entry inside an app (standard or custom).

    Scheduled

    Action

  • Podio

    Add a status update to a workspace stream.

    Scheduled

    Action

  • Podio

    Create a new task.

    Scheduled

    Action

  • Podio

    Update an item, record or entry inside an app (standard or custom).

    Scheduled

    Action

  • Podio

    Find an item by title in an app.

    Scheduled

    Action

How Help Scout + Podio Integrations Work

  1. Step 1: Authenticate Help Scout and Podio.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

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podio logo
podio logo

About Podio

Podio is a collaborative work platform that's perfect for managing projects, teams, and anything else in your business that needs flexible apps that work the way you do.
Learn more

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