• Help Scout logoHelp Scout logo
  • Delighted logoDelighted logo

Help Scout + Delighted Integrations

How to connect Help Scout + Delighted

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  • Help Scout triggers, actions, and search
    Conversation Assigned
    Triggers when a conversation is assigned to agent.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Conversation Created
    Triggers when a new conversation is created.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    New Customer
    Triggers when a new customer is added.
    Trigger
    Scheduled
  • Help Scout triggers, actions, and search
    Tags Updated
    Triggers when conversation tags are updated.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Add Note
    Adds a note to existing conversation.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Conversation
    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Customer
    Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
    Action
    Write
  • Help Scout triggers, actions, and search
    Send Reply
    Replies to a conversation. Please note that this will send actual email to the customer unless
    Action
    Write
  • Help Scout

    Updates a customer's properties.

    Scheduled

    Action

  • Help Scout

    Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

    Scheduled

    Action

  • Help Scout

    Finds customer by email.

    Scheduled

    Action

  • Help Scout

    Find mailbox by name.

    Scheduled

    Action

  • Help Scout

    Finds user by email.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics over a given time range.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current day.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current week.

    Scheduled

    Action

  • Help Scout

    Find or Create Conversation

    Scheduled

    Action

  • Help Scout

    Find or Create Customer

    Scheduled

    Action

  • Delighted

    Triggers when a new response is received in this Delighted Project.

    Scheduled

    Trigger

  • Delighted

    Triggers when a person unsubscribes from Delighted surveys.

    Scheduled

    Trigger

  • Delighted

    Adds a person to the Email platform Autopilot list and schedules a survey for future sending. Updates the person's properties if the person is already in the Autopilot list.

    Scheduled

    Action

  • Delighted

    Adds a person to the SMS platform Autopilot list and schedules a survey for future sending. Updates the person's properties if the person is already in the Autopilot list.

    Scheduled

    Action

  • Delighted

    Creates a person in Delighted but does not send a survey. Only use this Action if you plan on programmatically adding responses to Delighted. Otherwise, use our Actions for "Send Email Survey" or "Send SMS Survey" to actually dispatch a survey.

    Scheduled

    Action

  • Delighted

    Creates a response in Delighted. This should only be used if programmatically adding responses to Delighted (ex. using our Add Person + Add Response Zaps). Otherwise, use our "Send Email Survey" or "Send SMS Survey" Actions to dispatch a survey. Adding responses requires a person ID and score at minimum.

    Scheduled

    Action

  • Delighted

    Removes a person from the Email platform Autopilot list and cancels all related scheduled surveys. Does not affect any historical responses.

    Scheduled

    Action

  • Delighted

    Removes a person from the SMS platform Autopilot list and cancels all related scheduled surveys. Does not affect any historical responses.

    Scheduled

    Action

  • Delighted

    Sends an Email platform survey

    Scheduled

    Action

  • Delighted

    Send SMS platform survey

    Scheduled

    Action

  • Delighted

    Add a person to your unsubscribe list.

    Scheduled

    Action

  • Delighted

    Finds a Person record in your Delighted instance. Not required if you're adding a person using the "Add Person" Action.

    Scheduled

    Action

  • Delighted

    Retrieves the current Autopilot configuration for the desired platform (Email or SMS).

    Scheduled

    Action

  • Delighted

    List all Autopilot memberships for the desired platform (Email or SMS), or list the Autopilot membership status for one specific person within the desired platform.

    Scheduled

    Action

  • Delighted

    Provides your account's metrics for a specific Project. By default, we'll return results based on your

    Scheduled

    Action

  • Delighted

    Finds a Person record in your Delighted instance. Not required if you're adding a person using the "Add Person" Action.

    Scheduled

    Action

How Help Scout + Delighted Integrations Work

  1. Step 1: Authenticate Help Scout and Delighted.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

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delighted logo
delighted logo

About Delighted

Delighted is the easiest and most beautiful way to measure customer happiness.
Learn more

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