• Help Scout logoHelp Scout logo
  • ManyChat logoManyChat logo

Help Scout + ManyChat Integrations

How to connect Help Scout + ManyChat

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  • Help Scout triggers, actions, and search
    Conversation Assigned
    Triggers when a conversation is assigned to agent.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Conversation Created
    Triggers when a new conversation is created.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    New Customer
    Triggers when a new customer is added.
    Trigger
    Scheduled
  • Help Scout triggers, actions, and search
    Tags Updated
    Triggers when conversation tags are updated.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Add Note
    Adds a note to existing conversation.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Conversation
    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Customer
    Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
    Action
    Write
  • Help Scout triggers, actions, and search
    Send Reply
    Replies to a conversation. Please note that this will send actual email to the customer unless
    Action
    Write
  • Help Scout

    Updates a customer's properties.

    Scheduled

    Action

  • Help Scout

    Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

    Scheduled

    Action

  • Help Scout

    Finds customer by email.

    Scheduled

    Action

  • Help Scout

    Find mailbox by name.

    Scheduled

    Action

  • Help Scout

    Finds user by email.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics over a given time range.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current day.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current week.

    Scheduled

    Action

  • Help Scout

    Find or Create Conversation

    Scheduled

    Action

  • Help Scout

    Find or Create Customer

    Scheduled

    Action

  • ManyChat

    Triggers when a chat is opened with a user.

    Instant

    Trigger

  • ManyChat

    Triggers when your bot sends the “Trigger a Zap” event.

    Instant

    Trigger

  • ManyChat

    Triggers when a user has purchased an order.

    Instant

    Trigger

  • ManyChat

    Triggers when a user subscribes to your page.

    Instant

    Trigger

  • ManyChat

    Triggers when you add/update a selected custom field on a user.

    Instant

    Trigger

  • ManyChat

    Triggers when a new tag is added to a user.

    Instant

    Trigger

  • ManyChat

    Adds a tag to a user.

    Scheduled

    Action

  • ManyChat

    Removes a tag from a user.

    Scheduled

    Action

  • ManyChat

    Sends a dynamic message to user.

    Scheduled

    Action

  • ManyChat

    Sends a content to a user.

    Scheduled

    Action

  • ManyChat

    Sends a message to a user.

    Scheduled

    Action

  • ManyChat

    Adds or updates a custom field value for a user.

    Scheduled

    Action

  • ManyChat

    Subscribes existing ManyChat Subscriber to a Sequence. Subscribers can't be added via Zapier.

    Scheduled

    Action

  • ManyChat

    Unsubscribes a user from a sequence

    Scheduled

    Action

  • ManyChat

    Finds a order by ID.

    Scheduled

    Action

  • ManyChat

    Finds a user by custom field.

    Scheduled

    Action

  • ManyChat

    Finds a user by ID.

    Scheduled

    Action

  • ManyChat

    Finds a user by name.

    Scheduled

    Action

How Help Scout + ManyChat Integrations Work

  1. Step 1: Authenticate Help Scout and ManyChat.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

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manychat logo
manychat logo

About ManyChat

ManyChat is an all-in-one Messenger Marketing platform. Create your Facebook Messenger bot for marketing, sales and support with our simple drag'n'drop builder. Effectively promote with built-in tools for growing audience. Start today – it's easy and free.
Learn more

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