Help Scout + Manychat

Start new Help Scout conversations for each new Manychat event triggered

Boost your customer service efficiency with this workflow. When an event occurs in Manychat, a new conversation is initiated in Help Scout. This automation streamlines communication, ensuring swift responses to user activities on Manychat. Enhance client interaction without missing a beat.

When this happens...
New “Trigger a Zap” Event
Triggers when your bot sends the “Trigger a Zap” event.
TriggerInstant
automatically do this!
Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
ActionWrite

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Supported triggers and actions

What does this mean?

Chat Opened
Triggers when a chat is opened with a user.
Trigger
Instant
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New Order Paid
Triggers when a user has purchased an order.
Trigger
Instant
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- Custom FieldRequired
Trigger
Instant
Try It
- UserRequired
- TagRequired
Action
Write
- UserRequired
- Message tag
- Json dynamic messageRequired
Action
Write

- UserRequired
- Message tag
- Message textRequired
Action
Write
- UserRequired
- SequenceRequired
Action
Write

- Order IDRequired
Action
Search
- User IDRequired
Action
Search
- MailboxRequired
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
Trigger
Scheduled
Try It
- Conversation IDRequired
- TextRequired
- User
Action
Write
- First NameRequired
- Last NameRequired
- Email
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Write
- CustomerRequired
Action
Write
- EmailRequired
Action
Search
- EmailRequired
Action
Search
- User's EmailRequired
Action
Search
- SubjectRequired
- Mailbox
- Assigned User
- Tag
- StatusRequired
- Email
- Custom Query
- MailboxRequired
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread TypeRequired
- TextRequired
- Assigned User
- Cc
- Bcc
- Import OnlyRequired
- Trigger Auto Reply
Action
Search or write

- EventRequired
Trigger
Instant
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New Subscriber
Triggers when a user subscribes to your page.
Trigger
Instant
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- TagRequired
Trigger
Instant
Try It
- UserRequired
- TagRequired
Action
Write
- UserRequired
- ContentRequired
Action
Write
- UserRequired
- ValueRequired
Action
Write
- UserRequired
- SequenceRequired
Action
Write
- Custom FieldRequired
Action
Search
- NameRequired
Action
Search
- MailboxRequired
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- MailboxRequired
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- SubjectRequired
- MailboxRequired
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread TypeRequired
- TextRequired
- StatusRequired
- Assigned User
- Tag
- Cc
- Bcc
- Import OnlyRequired
- Trigger Auto Reply
Action
Write
- ConversationRequired
- CustomerRequired
- TextRequired
- User
- Create as DraftRequired
Action
Write
- Subject
- Mailbox
- Assigned User
- Tag
- StatusRequired
- Email
- Custom Query
Action
Search
- NameRequired
Action
Search
- User's EmailRequired
- Date Range StartRequired
- Date Range EndRequired
Action
Search
- User's EmailRequired
Action
Search
- EmailRequired
- First NameRequired
- Last NameRequired
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Search or write

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn more Help

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Customer Support

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About Manychat

Manychat is an all-in-one Messenger Marketing platform. Create your Facebook Messenger bot for marketing, sales and support with our simple drag'n'drop builder. Effectively promote with built-in tools for growing audience. Start today – it's easy and free.

Learn more Help

Related categories

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PRODUCTS

CAPABILITIES

By team

Help Scout + Manychat

Start new Help Scout conversations for each new Manychat event triggered

Chat Opened

New Order Paid

New or Updated Custom Field

Add Tag to User

UserRequired

TagRequired

Send Dynamic Message to User

UserRequired

Message tag

Json dynamic messageRequired

Send Text Message to User

UserRequired

Message tag

Message textRequired

Subscribe User to Sequence

UserRequired

SequenceRequired

Find Order by ID

Order IDRequired

Find User by ID

User IDRequired

Conversation Assigned

MailboxRequired

Assigned User

Tag

Status

Custom Fields

New Customer

Mailbox

Add Note

Conversation IDRequired

TextRequired

User

Create Customer

First NameRequired

Last NameRequired

Email

Phone

Chat Handle

Social Profile

Website

Background

Organization

Location

Job Title

Address

Address

City

State / Province

Postal Code / ZIP Code

Country

Update Customer Properties

CustomerRequired

Find Customer

EmailRequired

Find User

EmailRequired

Get Day Report

User's EmailRequired

Find or Create Conversation

SubjectRequired

Mailbox

Assigned User

Tag

StatusRequired

Email

Custom Query

MailboxRequired

Customer Label

Customer ID

Customer's Email

From User

Thread TypeRequired

TextRequired

Assigned User