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Help Scout + Microsoft Teams Integrations

How to connect Help Scout + Microsoft Teams

Zapier lets you send info between Help Scout and Microsoft Teams automatically—no code required.

When this happens...
Help ScoutHelp Scout
Conversation Assigned

Triggers when a conversation is assigned to agent.

automatically do this!
Microsoft TeamsMicrosoft Teams
Create Channel

Creates a new channel within a team. Requires installation of the Zapier app from the Teams Store.

Supported triggers and actions

What does this mean?

How Help Scout + Microsoft Teams Integrations Work

  1. Step 1: Authenticate Help Scout + Microsoft Teams.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
Connect apps

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn More

Related categories

  • Customer Support

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About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

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