Help Scout + Microsoft Teams
Update tags in Help Scout and send bot messages in Microsoft Teams
Stay in the loop on updates to Help Scout tags with this handy workflow. When tags are updated within Help Scout, a bot message is immediately sent within your Microsoft Teams channel. This ensures your team remains informed about any key changes, fostering efficient communication and improved customer service. No need for manual checking—this automation takes care of it all.
Stay in the loop on updates to Help Scout tags with this handy workflow. When tags are updated within Help Scout, a bot message is immediately sent within your Microsoft Teams channel. This ensures your team remains informed about any key changes, fostering efficient communication and improved customer service. No need for manual checking—this automation takes care of it all.
- When this happens...Tags Updated
Triggers when conversation tags are updated.
- automatically do this!Send Bot Message
Sends a message to a public channel from the Zapier bot. Requires installation of the Zapier app from the Teams Store.
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MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
