Help Scout
When this happens...
Help ScoutNew Conversation
Then do this...
MailchimpAdd/Update Subscriber

Build your contact list effortlessly and automatically add subscribers with this Help Scout to MailChimp automation. Once set up, with every new conversation started in Help Scout, Zapier will automatically add a new subscriber to MailChimp. Rest assured that your list is complete with this Zapier integration.

How It Works

  1. A new conversation is started in Help Scout
  2. Zapier adds a new subscriber in MailChimp

What You Need

  • Help Scout account
  • MailChimp account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,500+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + Mailchimp and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Conversation Created

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Tags Updated

Triggers when conversation tags are updated.

Add Note

Adds a note to existing conversation.

New Subscriber

Triggers when a new subscriber is added to an audience.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

Updated Subscriber

Triggers when a subscriber is added or updated in an audience.

Add/Update Subscriber

Add a new subscriber to an audience of your choosing. Can be used to update an existing subscriber too.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn More

Share your ideas with Mailchimp email newsletters—then use its landing page and form builders to grow your lists and take marketing further with drip and transactional emails.

See Mailchimp Integrations