• Help Scout logoHelp Scout logo
  • Gmail logoGmail logo

Help Scout + Gmail Integrations

How to connect Help Scout + Gmail

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Help Scout logo
Gmail logo

Do Even More with Help Scout + Gmail

With Zapier, you can do more than just connect 2 apps—you can automate entire processes from beginning to end! Here are some popular ways users make their Help Scout + Gmail workflows do more for them.

  • Help Scout triggers, actions, and search
    Conversation Assigned
    Triggers when a conversation is assigned to agent.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Conversation Created
    Triggers when a new conversation is created.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    New Customer
    Triggers when a new customer is added.
    Trigger
    Scheduled
  • Help Scout triggers, actions, and search
    Tags Updated
    Triggers when conversation tags are updated.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Add Note
    Adds a note to existing conversation.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Conversation
    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Customer
    Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
    Action
    Write
  • Help Scout triggers, actions, and search
    Send Reply
    Replies to a conversation. Please note that this will send actual email to the customer unless
    Action
    Write
  • Help Scout

    Updates a customer's properties.

    Scheduled

    Action

  • Help Scout

    Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

    Scheduled

    Action

  • Help Scout

    Finds customer by email.

    Scheduled

    Action

  • Help Scout

    Find mailbox by name.

    Scheduled

    Action

  • Help Scout

    Finds user by email.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics over a given time range.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current day.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current week.

    Scheduled

    Action

  • Help Scout

    Find or Create Conversation

    Scheduled

    Action

  • Help Scout

    Find or Create Customer

    Scheduled

    Action

  • Gmail

    Triggers when you receive a new attachment (triggers once per attachment).

    Scheduled

    Trigger

  • Gmail

    Triggers when you add a new label.

    Scheduled

    Trigger

  • Gmail

    Triggers when you label an email.

    Scheduled

    Trigger

  • Gmail

    Triggers when a new e-mail appears in the specified mailbox.

    Scheduled

    Trigger

  • Gmail

    Triggers when you receive a new email that matches a search string you provide.

    Scheduled

    Trigger

  • Gmail

    Triggers when you receive a new email and star it within two days.

    Scheduled

    Trigger

  • Gmail

    Triggers when a new thread starts.

    Scheduled

    Trigger

  • Gmail

    Add a label to an email message.

    Scheduled

    Action

  • Gmail

    Create (but do not send) a new email message.

    Scheduled

    Action

  • Gmail

    Creates a new label.

    Scheduled

    Action

  • Gmail

    Create and send a new email message.

    Scheduled

    Action

  • Gmail

    Remove a label from an email message.

    Scheduled

    Action

  • Gmail

    Send a reply to an email message.

    Scheduled

    Action

  • Gmail

    Finds an email message.

    Scheduled

    Action

  • Gmail

    Finds or creates a specific message.

    Scheduled

    Action

How Help Scout + Gmail Integrations Work

  1. Step 1: Authenticate Help Scout and Gmail.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.

Gmail Tutorials

help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

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gmail logo
gmail logo

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.
Learn more

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