Add starred Gmail messages as Help Scout conversations [Business Gmail Accounts Only]
When this happensStep 1: New Starred Email
Then do thisStep 2: Create Conversation
If your customers occasionally send support requests to your Gmail instead of your support address, use this integration to create new conversations in Help Desk straight from your inbox. That way, you can have all your customer conversations in one centralized place.
How this Gmail-Help Scout integration works
- A message is starred in a Gmail inbox
- Zapier creates a conversation in Help Scout
- Help Scout
Note: This integration will only work if you have a Business Gmail account - these have custom domains. Free consumer Gmail accounts cannot be used with this integration. Read Help docs here.