Gmail + Help Scout
Create drafts in Gmail when conversations are assigned in Help Scout
Optimize your responsiveness to customer queries with this workflow. Once a conversation is assigned in Help Scout, this automation will create a draft email in Gmail. Save time and establish efficient communication between your customer service and email platforms, allowing you to address customer concerns quickly and effectively.
Optimize your responsiveness to customer queries with this workflow. Once a conversation is assigned in Help Scout, this automation will create a draft email in Gmail. Save time and establish efficient communication between your customer service and email platforms, allowing you to address customer concerns quickly and effectively.
- When this happens...Conversation Assigned
Triggers when a conversation is assigned to agent.
- automatically do this!Create Draft
Create (but do not send) a new email message.
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MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
