Gmail + Help Scout
Create drafts in Gmail for new conversations created in Help Scout
Save time on customer service with this automated workflow. Once a new conversation is started in Help Scout, this automation will create a draft in your Gmail, allowing you to respond quickly and efficiently. Streamline your customer interaction and swiftly react to their concerns with this efficient process.
Save time on customer service with this automated workflow. Once a new conversation is started in Help Scout, this automation will create a draft in your Gmail, allowing you to respond quickly and efficiently. Streamline your customer interaction and swiftly react to their concerns with this efficient process.
- When this happens...Conversation Created
Triggers when a new conversation is created.
- automatically do this!Create Draft
Create (but do not send) a new email message.
- Free forever for core features
- 14 day trial for premium features & apps
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
About Gmail
One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.
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Email, MicrosoftAbout Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
