• Help Scout logoHelp Scout logo
  • Shopify logoShopify logo

Help Scout + Shopify Integrations

How to connect Help Scout + Shopify

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  • Help Scout triggers, actions, and search
    Conversation Assigned
    Triggers when a conversation is assigned to agent.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Conversation Created
    Triggers when a new conversation is created.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    New Customer
    Triggers when a new customer is added.
    Trigger
    Scheduled
  • Help Scout triggers, actions, and search
    Tags Updated
    Triggers when conversation tags are updated.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Add Note
    Adds a note to existing conversation.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Conversation
    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Customer
    Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
    Action
    Write
  • Help Scout triggers, actions, and search
    Send Reply
    Replies to a conversation. Please note that this will send actual email to the customer unless
    Action
    Write
  • Help Scout

    Updates a customer's properties.

    Scheduled

    Action

  • Help Scout

    Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

    Scheduled

    Action

  • Help Scout

    Finds customer by email.

    Scheduled

    Action

  • Help Scout

    Find mailbox by name.

    Scheduled

    Action

  • Help Scout

    Finds user by email.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics over a given time range.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current day.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current week.

    Scheduled

    Action

  • Help Scout

    Find or Create Conversation

    Scheduled

    Action

  • Help Scout

    Find or Create Customer

    Scheduled

    Action

  • Shopify

    Triggers when a new entry is added to a blog in your Shopify store.

    Scheduled

    Trigger

  • Shopify

    Triggers when a new customer is added to your Shopify account.

    Scheduled

    Trigger

  • Shopify

    Triggers whenever a cart is "abandoned" (only open carts) (with line item support).

    Scheduled

    Trigger

  • Shopify

    Triggers whenever a order is "cancelled" (with line item support).

    Scheduled

    Trigger

  • Shopify

    Triggers whenever a new purchase is "paid". You can choose a different order status like pending or refunded (with line item support).

    Scheduled

    Trigger

  • Shopify

    Triggers when a new purchase is made (only open orders) (with line item support).

    Scheduled

    Trigger

  • Shopify

    Triggers when a new purchase is made (of any order status).

    Scheduled

    Trigger

  • Shopify

    Triggers when a new product is added to your Shopify store.

    Scheduled

    Trigger

  • Shopify

    Triggers when a customer's information is updated.

    Instant

    Trigger

  • Shopify

    Triggers when an order is updated (with line item support).

    Scheduled

    Trigger

  • Shopify

    Creates a new blog post.

    Scheduled

    Action

  • Shopify

    Creates a new customer.

    Scheduled

    Action

  • Shopify

    Updates the quantity of an existing product variant.

    Scheduled

    Action

  • Shopify

    Creates a new order (with line item support).

    Scheduled

    Action

  • Shopify

    Creates a new product.

    Scheduled

    Action

  • Shopify

    Creates a new product variant.

    Scheduled

    Action

  • Shopify

    Updates an existing customer. Replaces only data that is set.

    Scheduled

    Action

  • Shopify

    Updates an existing product. Replaces only data that is set.

    Scheduled

    Action

  • Shopify

    Updates an existing product variant. Replaces only data that is set.

    Scheduled

    Action

  • Shopify

    Finds a customer by name or email.

    Scheduled

    Action

  • Shopify

    Finds a product by a title search.

    Scheduled

    Action

  • Shopify

    Finds a product variant by a title search.

    Scheduled

    Action

  • Shopify

    Finds or creates a specific customer.

    Scheduled

    Action

  • Shopify

    Finds or creates a specific product by title v2.

    Scheduled

    Action

  • Shopify

    Finds or creates a specific product variant by title.

    Scheduled

    Action

How Help Scout + Shopify Integrations Work

  1. Step 1: Authenticate Help Scout and Shopify.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.

Shopify Tutorials

help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

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shopify logo
shopify logo

About Shopify

Shopify is a simple way to create an online store to list products, collect credit card payments, and ship your goods.
Learn more

Related categories

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