Help Scout + Shopify Integrations

How to connect Help Scout + Shopify

Zapier lets you send info between Help Scout and Shopify automatically—no code required.

When this happens...

Conversation Assigned

Triggers when a conversation is assigned to agent.

automatically do this!

Create Blog Entry

Creates a new blog post.

Popular Help Scout + Shopify workflows

Our most popular Zap! arrow pointing down

Create Help Scout conversations from Shopify abandoned carts
premium
Shopify + Help Scout
More details
When this happens
Step 1: New Abandoned Cart
Then do this
Step 2: Create Conversation
See Zap details Try it
Create Help Scout conversations from Shopify abandoned carts
premium
Create Help Scout conversations from Shopify abandoned carts
Shopify + Help Scout

Supported triggers and actions

What does this mean?

Conversation Assigned
Triggers when a conversation is assigned to agent.
Trigger
Instant
Conversation Created
Triggers when a new conversation is created.
Trigger
Instant
New Customer
Triggers when a new customer is added.
Trigger
Scheduled
Tags Updated
Triggers when conversation tags are updated.
Trigger
Instant
Add Note
Adds a note to existing conversation.
Action
Write

Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
Action
Write
Create Customer
Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
Action
Write

Send Reply
Replies to a conversation. Please note that this will send actual email to the customer unless
Action
Write

Help Scout
Updates a customer's properties.
Scheduled
Action
Help Scout
Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.
Scheduled
Action
Help Scout
Finds customer by email.
Scheduled
Action
Help Scout
Find mailbox by name.
Scheduled
Action
Help Scout
Finds user by email.
Scheduled
Action
Help Scout
Get a user's support metrics over a given time range.
Scheduled
Action
Help Scout
Get a user's support metrics for the current day.
Scheduled
Action
Help Scout
Get a user's support metrics for the current week.
Scheduled
Action
Help Scout
Find or Create Conversation
Scheduled
Action
Help Scout
Find or Create Customer
Scheduled
Action
Shopify
Triggers when a new entry is added to a blog in your Shopify store.
Scheduled
Trigger
Shopify
Triggers when a new customer is added to your Shopify account.
Scheduled
Trigger
Shopify
Triggers whenever a cart is "abandoned" (only open carts) (with line item support).
Scheduled
Trigger
Shopify
Triggers whenever a order is "cancelled" (with line item support).
Scheduled
Trigger
Shopify
Triggers whenever a new purchase is "paid". You can choose a different order status like pending or refunded (with line item support).
Scheduled
Trigger
Shopify
Triggers when a new purchase is made (only open orders) (with line item support).
Scheduled
Trigger
Shopify
Triggers when a new purchase is made (of any order status).
Scheduled
Trigger
Shopify
Triggers when a new product is added to your Shopify store.
Scheduled
Trigger
Shopify
Triggers when a customer's information is updated.
Instant
Trigger
Shopify
Triggers when an order is updated (with line item support).
Scheduled
Trigger
Shopify
Creates a new blog post.
Scheduled
Action
Shopify
Creates a new customer.
Scheduled
Action
Shopify
Updates the quantity of an existing product variant.
Scheduled
Action
Shopify
Creates a new order (with line item support).
Scheduled
Action
Shopify
Creates a new product.
Scheduled
Action
Shopify
Creates a new product variant.
Scheduled
Action
Shopify
Updates an existing customer. Replaces only data that is set.
Scheduled
Action
Shopify
Updates an existing product. Replaces only data that is set.
Scheduled
Action
Shopify
Updates an existing product variant. Replaces only data that is set.
Scheduled
Action
Shopify
Finds a customer by name or email.
Scheduled
Action
Shopify
Finds a product by a title search.
Scheduled
Action
Shopify
Finds a product variant by a title search.
Scheduled
Action
Shopify
Finds or creates a specific customer.
Scheduled
Action
Shopify
Finds or creates a specific product by title v2.
Scheduled
Action
Shopify
Finds or creates a specific product variant by title.
Scheduled
Action

How Help Scout + Shopify Integrations Work

Step 1: Authenticate Help Scout + Shopify.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Help Scout + Shopify

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn More