When this happens...
Webhooks by ZapierCatch Hook
Then do this...
Help ScoutCreate Conversation to Customer

Automatically start new Help Scout conversations to customers from webhooks. Set it up and Zapier can save you time by automatically generating new conversations in Help Scout when a hook is activated. You can create great customer service by contacting customers quickly with this automation that'll work with your in-house apps.

How It Works

  1. A webhook is activated
  2. Zapier creates a new conversation to customer in Help Scout

What You Need

  • Zapier account
  • Help Scout account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + Webhooks by Zapier and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Help Scout
New Customer

Triggers when a new customer is added.

Help Scout
Create Conversation From Customer

Create a new conversation from a customer.

Help Scout
New Assigned Conversation

Triggers when a conversation is assigned to a specified user.

Help Scout
Create Customer

Creates a customer if it does not already exist.

Help Scout
New Conversation

Triggers when a new conversation is created.

Help Scout
Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

Webhooks by Zapier
Retrieve Poll

Poll a URL and look for new entries.

Webhooks by Zapier
PUT

Fire off a single PUT request as a form or JSON.

Webhooks by Zapier
Catch Hook

Wait for a new POST, PUT, or GET to a Zapier URL.

Webhooks by Zapier
POST

Fire off a single POST request as a form or JSON.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Webhooks simply POST data (or JSON) to a specific URL every time we see something new. Webhooks can also accept data (or JSON) to kick off a workflow in Zapier.